Cats and Dogs pack malfunctioning

Amelloword​ Is the pack fully installed to your console? Try these steps:

• Restore the licenses on your console 
• Go to your Game Library 
• Scroll to Your Collection
• Select The Sims 4
• Scroll down to Add-Ons and locate your DLC here
• Select the DLC in this list and select Install
• When the download finishes, let your new content install and restart The Sims

I am seeing that my pack was purchased but if I try to adopt a cat/dog in game the option does not appear 

Hi Amelloword​ 

What exactly isn't working, are you not seeing the pack in your game?