Lost all my Sims
Hi this post isn’t for me but rather for my girlfriend. You see she has been buying sim packs for a couple a months now and almost owns every single pack now and has been playing and building an exte...
Forum Discussion
EA_Mako
Community Manager
Community ManagerHey DSB_AMAZE,
I can appreciate you looking out for your girlfriend on this issue, thanks for the post.
To get a better understanding of what's happened on an account and what could potentially be causing a loss of progress, we'd need to have the account holder reach out to us directly so we can verify some information and discuss the matter with them. I'm afraid this wouldn't be something we could review or provide any information about to someone that's not the registered account holder.
You can definitely suggest she open a new case here so support can take a look at the account, as depending on what type of missing progress we're talking about that may or may not be something they can assist with directly. Being able to verify and discuss the full details of the account will be the first step, so for that she'll need to reach out herself. Thanks!
I will definitely let her know to post it here thank you!
- EA_Mako
Hey DSB_AMAZE,
Just to be clear, the forums here are not support. We're unable to verify or discuss any account details here, so please be sure she's reaching out to support with the link in my previous post and does not post any account details or information on the public forums, thanks!
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