Sims 4 game crashes when saving and all progress is lost everytime on Xbox one

Hey there, @LilyFlowerNay95.

If you have tried all the steps previously, and you know your Xbox Live login information, another thing you can try is to delete and re-add your gamertag to your console. This can help with refreshing our licenses without uninstalling the game itself. Can you give that a try and let me know how it goes for you?

Arrenai 🐱

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Hey there, @LilyFlowerNay95. Thanks for the update.

As you mentioned you had performed all the troubleshooting prior, I just want to verify if you've tried the step about disabling cloud saves to only work off local save files? I just want to confirm that saving in a different manner would help the crash situation in this circumstance.

If you have tried that with no luck, make sure that cloud saves are re-enabled and let's bring out the big guns.

Could you try uninstalling and reinstalling the game? As consoles don't have the Repair Game option that the Origin client on PC does, this helps ensure that it only downloads the newest files on a fresh install. Let me know how it goes for you.

Arrenai 🐱

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Sul sul, @LilyFlowerNay95. Thanks for the reply.

I apologize if you missed the post earlier. You can find the cloud storage information for Xbox One here. While it specifies Xbox 360 in the article, many of the details there in terms of managing the data still apply. I hope that helps! 🙂

Arrenai 🐱

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Hi,

ive had all the same issues and tried lots of things and none of it works. Its happening with one household for me ive created others and i can use them fine and save no crashing. 

i done all of the above as well ive cleared the cache, ive reinstalled the game

i even tried installing the game and all my packs on another xbox console still didnt work.

its a game issue EA’s problem, if it was a console issue other games you played would do it too 

Ignore all the stuff there coming out with about restarting the console and all that BS. It wont do anything because it a problem with the game EA suggesting clearing caches and stuff are them basically saying its Microsoft fault because the console is causing problems to the game.

its all EA and they need to sort it asap ive spent a lot on the game, EA are bringing out more packs in the future for console so people wont buy them if there game isnt working with the packs they have already have.

ive had this issue since about June 2019 and nothing has been done, the more things EA are bringing out is going to make the game unplayable in the end. 

I agree, I have been having this problem for too long now and its just getting worst, like everyone else I have tried all the trouble shooting, lost so much progress after so many hours, spent a fair bit of money on this game for it to become unplayable. Hopefully EA can focus on this soon. 

Okay, I have had a similar problem but mine involved the Error 22.  I found a workaround though and it may help for you as well.  Although I agree that EA needs to fix it ,from what I've found the issue is too many save slots for the same world game.  So what you can try is deleting all but one save slot, go back into the game and give it a go again and see if the issue is resolved.  I created a walkthrough if you want to try it but you need to understand a few things;

1. This walkthrough was designed around the Error 22 issue
2. Although you should lose nothing by following these steps exactly, it does require the deletion of all saves for that world/household.
3. I know it sounds scary to delete every save for a game that you've been playing for a long time, but again you should not lose any data IF YOU FOLLOW THESE STEPS EXACTLY
4. This walkthrough requires you to not have the game running as the very first step is to Load The Sims 4 and that is important for some reason.
5. As I said, I used this and it worked.  Sadly, it is the only thing that I've found that works for the error 22 save issue.

So here's the walkthrough, please let me know if it helps:

WARNING: THIS PROCESS CALLS FOR THE COMPLETE DELETION OF ALL SAVE FILES FOR THIS HOUSEHOLD/WORLD

1. Load The Sims 4
2. Load a saved game (preferably the latest save but not autosave) 
3. Enter household (if you get a warning that some content is missing go to the "Quit Sims 4" steps below then start again with step 1 of this process)
4. Press the menu button
5. Select Save
6. Highlight one of the saves for this household/world
7. Press Y (This is to delete the save)
8. Highlight the checkmark and press A to confirm delete
9. Repeat steps 6 through 8 to delete all saves for this household/world ONCE YOU DO THIS, ALL SAVE GAMES ARE GONE FOR THIS HOUSEHOLD/WORLD
10. Select an empty save slot and save
11.  OMG! OMG! OMG! THE GAME SHOULD BE PLAYABLE AGAIN!!!!!!!

Quit Sims 4

1. Press the Xbox button
2. Highlight The Sims 4
3. Press the menu button
4. Scroll down to and select Quit