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Str8Readytobang's avatar
Str8Readytobang
5 years ago
Solved

Game updated but not giving updated content/game play

Product: The Sims 4
Platform:Mac
Which language are you playing the game in? English
How often does the bug occur? Every time (100%)
What is your current game version number? 1.67.45.1220
What expansions, game packs, and stuff packs do you have installed? Island Living, Seasons
Steps: How can we find the bug ourselves? When my game is up to date I still do not get updated content EX; I still don't have ladders, hot tubs, platforms or sentiments. I think this is a rare bug.
What happens when the bug occurs? My game completely up to date, but I have never received updated content for example I do not have ladders, hot tubs, platforms or sentiments but my game is 100% up to date.
What do you expect to see? Patch content on my game upon updating. Every time.
Have you installed any customization with the game, e.g. Custom Content or Mods? Never used.
Did this issue appear after a specific patch or change you made to your system? Yes
Please describe the patch or change you made. Every time I update Sims 4 with any patch it never gives me updated content. I do not have sentiments, platforms, ladders or hottubs.

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My game completely up to date, but I have never received updated content for example I do not have ladders, hot tubs, platforms or sentiments but my game is 100% up to date. I have never received updated content or game play in my time of owning sims to my knowledge. 

mac

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  • panda070217's avatar
    panda070217
    5 years ago
    === Application info ===
    Name: Sims4
    Version: 1.68.154.1620
    Build: Release
    === Rating info ===
    GPU: 3 GPU Memory: 2 CPU: 4 RAM: 4 CPU Speed: 2500 Threading: 3
    Adjusted CPU: 3750 RAM: 16384 Adjusted RAM: 15872 Cores: 4
    === Machine info ===
    OS version: Mac OS X Version 10.12.6 (Build 16G2136)
    OS prod type:
    OS major ver: 10
    OS minor ver: 12
    OS SP major ver:
    OS SP minor ver:
    OS is 64Bit: 1
    CPU: iMac12,1
    Brand: Intel(R) Core(TM) i5-2400S CPU @ 2.50GHz
    Family: 4
    Model: 7
    Cores: 4
    HT: 0
    x64: 1
    Memory: 16384MB
    Free memory: 591MB
    VA space: 4095MB
    User: summermundy
    Computer: Summers-iMac
    === Graphics device info ===
    Number: 0
    Name (driver): AMD Radeon HD 6750M
    Name (database): AMD Radeon 6600M and 6700M Series [Found: 1, Supported: 1]
    Vendor: ATI
    Chipset: Vendor: 1002, Device: 6741, Board: 00006741, Chipset: 0000
    Driver: AMD Radeon HD 6750M OpenGL Engine, Version: 0.1.54.3
    Driver version: 3
    Monitor: 00000000
    Texture memory: 497MB
    Vertex program: 4.10
    Pixel program: 4.10
    Hardware TnL: 0
    Opt. features: +sab +a8l8 -rgba16f +r32f -bc4 -bc5 -rawz -intz
    === Options ===
    NumBoots 72
    LightingQuality 2
    GeneralReflections 2
    ObjectQuality 2
    VisualEffects 2
    PostProcessing 1
    UseUncompressedTextures 0
    TerrainQuality 1
    EdgeSmoothing 0
    TerrainSlopeScaling 1
    SimQuality 2
    ViewDistance 3
    AdvancedRendering 1
    VerticalSync 0
    UseHiDpi 0
    UiScale 100
    ResolutionWidth 1600
    ResolutionHeight 900
    ResolutionRefresh 0
    SceneResolution 3
    VisualQuality 3
    FullScreen 1
    WindowedFullScreen 0
    FrameRateLimit 200
    DisableScreensaverInFullscreenMode 1
    AudioQuality 3
    Audi🤭utputMode 1
    MasterLevel 255
    VoiceLevel 255
    SoundFXLevel 255
    MusicLevel 255
    MenuMusicLevel 255
    UISoundSXLevel 255
    AmbientLevel 255
    FocusMute 1
    MoodChange 1
    VoiceMute 0
    SoundFXMute 0
    MusicMute 0
    UIMute 0
    AmbientMute 0
    MatchSpeedStereoMusic 1
    EdgeScrolling 1
    EdgeScrollingWarning 1
    EnableTelemetry 1
    InvertHorizontalRotation 0
    InvertVerticalRotation 0
    FPInvertHorizontalRotation 0
    FPInvertVerticalRotation 0
    FPDisableCameraBob 0
    AdvancedCamera 0
    CameraSpeed 100
    FPCameraSpeed 100
    CursorSpeed 100
    CursorAcceleration 100
    ScreenshotPostUI 0
    VideoCaptureSize 1
    VideoCaptureQuality 2
    VideoCaptureSound 1
    VideoCaptureTime 0
    VideoCaptureHideUI 1
    AutonomyHousehold 3
    AutonomyDisabledForActiveSim 0
    SimsSetAgeSpeed 1
    SimsSetAgingEnabled 2
    TradSocialMenuEnabled 0
    MemoriesHelperEnabled 1
    AutoAgeUnplayed 1
    NPCReplacement 1
    TutorialEnabled 1
    MaxProtectedSims 0
    SeasonLength 0
    RainOptions 0
    SnowOptions 0
    TemperatureEffects 1
    FameStartSimsOptedOut 0
    ShowWhims 0
    ShowModListStartup 1
    ModsDisabled 0
    ScriptModsEnabled 1
    ShowOnlineNotifications 1
    AutoReconnect 1
    OnlineAccess 1
    DisableComments 0
    HideReportedContent 0
    AnimaticPack 1000
    SurveysEnabled 1
    MuteTutorialNarration 0
    EnableFTUETutorialStart 1
    === Default Options ===
    NumBoots 4294967295
    LightingQuality 2
    GeneralReflections 2
    ObjectQuality 2
    VisualEffects 2
    PostProcessing 1
    UseUncompressedTextures 0
    TerrainQuality 1
    EdgeSmoothing 0
    TerrainSlopeScaling 1
    SimQuality 2
    ViewDistance 3
    AdvancedRendering 1
    VerticalSync 0
    UseHiDpi 1
    UiScale 100
    ResolutionWidth 1600
    ResolutionHeight 900
    ResolutionRefresh 4294967295
    SceneResolution 3
    VisualQuality 3
    FullScreen 0
    WindowedFullScreen 0
    FrameRateLimit 200
    DisableScreensaverInFullscreenMode 1
    AudioQuality 3
    Audi🤭utputMode 1
    MasterLevel 255
    VoiceLevel 255
    SoundFXLevel 255
    MusicLevel 255
    MenuMusicLevel 255
    UISoundSXLevel 255
    AmbientLevel 255
    FocusMute 1
    MoodChange 1
    VoiceMute 0
    SoundFXMute 0
    MusicMute 0
    UIMute 0
    AmbientMute 0
    MatchSpeedStereoMusic 1
    EdgeScrolling 1
    EdgeScrollingWarning 1
    EnableTelemetry 1
    InvertHorizontalRotation 0
    InvertVerticalRotation 0
    FPInvertHorizontalRotation 0
    FPInvertVerticalRotation 0
    FPDisableCameraBob 0
    AdvancedCamera 0
    CameraSpeed 100
    FPCameraSpeed 100
    CursorSpeed 100
    CursorAcceleration 100
    ScreenshotPostUI 0
    VideoCaptureSize 1
    VideoCaptureQuality 2
    VideoCaptureSound 1
    VideoCaptureTime 0
    VideoCaptureHideUI 1
    AutonomyHousehold 3
    AutonomyDisabledForActiveSim 0
    SimsSetAgeSpeed 1
    SimsSetAgingEnabled 2
    TradSocialMenuEnabled 0
    MemoriesHelperEnabled 1
    AutoAgeUnplayed 1
    NPCReplacement 1
    TutorialEnabled 1
    MaxProtectedSims 0
    SeasonLength 0
    RainOptions 0
    SnowOptions 0
    TemperatureEffects 1
    FameStartSimsOptedOut 0
    ShowWhims 0
    ShowModListStartup 1
    ModsDisabled 0
    ScriptModsEnabled 0
    ShowOnlineNotifications 1
    AutoReconnect 1
    OnlineAccess 1
    DisableComments 0
    HideReportedContent 0
    AnimaticPack 1000
    SurveysEnabled 1
    MuteTutorialNarration 0
    EnableFTUETutorialStart 1
  • Bluebellflora's avatar
    Bluebellflora
    Hero+
    5 years ago

    @Str8Readytobang @panda070217 

    Thanks both. The reason I asked for the Config files was to check your game version number and also your specific Mac model. You're both running the Legacy Edition as confirmed by the 1620 in the patch number 1.68.154.1620. Your Macs are both 2011 models and cannot run the current version of the game. Legacy Edition, even though it appears to update, doesn't receive any updates which is why you do not have any new content and features in your game.

    For more info on the Legacy Edition - https://answers.ea.com/t5/Technical-Issues-Mac/The-Sims-4-Legacy-Edition-thread/td-p/8420037

  • Bluebellflora's avatar
    Bluebellflora
    Hero+
    5 years ago
    @panda070217

    Legacy Edition does, the current version which receives extra content, patches and can run packs released since November 2011 does not. More info in the link in my previous post including a list of supported models.
  • Bluebellflora's avatar
    Bluebellflora
    Hero+
    5 years ago
    @panda070217

    Exactly. You have the legacy version so you do not get any new updates or content. If you want to run the current version of the game you need to get a newer Mac which supports Metal. Again, the info is all in the link I provided.

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