Forum Discussion

Re: Keep getting Unknown Error when trying to launch?

Okay, it installed correctly and the patch seemed to work. Then, when I selected the star button, I received the following message:

"No game disc found. Please instert The Sims 3 game disc before proceeding."

The game was reinstalled from the Origins app, as the original disc was damaged beyond repair.

What now? I was really looking forward to playing the game without the need for disks (ergo the 6+ Gb download size).

7 Replies

  • Bluebellflora's avatar
    Bluebellflora
    Hero+
    8 years ago

    @hexhandy

    Did you download the correct patch for the digital download? It's Region 17. And you definitely went into the hidden lIbrary folder and deleted all the files listed?

  • hexhandy's avatar
    hexhandy
    8 years ago

    The patch I used was: To-9355-1.67.2.024017. And yes, I followed the instructions from your link to the letter.

  • Bluebellflora's avatar
    Bluebellflora
    Hero+
    8 years ago

    @hexhandy

    Ugh. Can you re-download and install the patch again? Completely uninstalling again and reinstalling can sometimes fix it but it's such a hassle. Do you have World Adventures? If so try installing that and seeing if it works. In fact, try any EP/SP apart from Late Night, Ambitions, Fast Lane and Outdoor Living.

  • hexhandy's avatar
    hexhandy
    8 years ago

    I used to have 4 of the expansions, but I was stupid to not register them, and the discs are toast. I'm not really keen on re-purchasing all fo the expansions again at $20/each. So frustrating. World Adventures was the one I used the most.

    I will DL/reinstall the patch yet again. If it doesn't work, I'll uninstall/reinstall the game and snip the relevant files in the libraries and preferences. I'll post an addendum if the superpatch reinstall doesn't fix the issue.

  • Okay, reinstalling the superpatch worked. I must have installed the US version and not the digital version. Thanks ever so much. You are awesome! 🙂

  • EA_Mai's avatar
    EA_Mai
    Icon for EA Staff rankEA Staff
    8 years ago

    Thanks @Bluebellflora, and hi @hexhandy,

    I'm glad to read you could make the base game work.

    To answer you about those 4 expansion packs - unfortunately, if you don't have your game codes, nor your discs, and you never registered your games in Origin or thesims3.com, it's a difficult situation, as you don't have a proof of purchase.

    If you have a receipt of the purchase of those games, I would suggest to contact our advisors and explain the situation to them, but I cannot guarantee they will be able to help. There's no harm in trying. 😉

    Good luck,

    -Mai