Re: Sims 4 keeps crashing on 2020 iMac 27

Ok, can as many of you as possible please do this:

Open Terminal and copy and paste the following command then hit Return/Enter:

kextstat | grep -E -i "(amd|intel|graph)" | awk '{printf "%-50s%-20s\n",$6,$7}'

Please then copy and paste the results here. This is confirming the driver versions of your AMD GPUs.

Just a reminder that EA are aware of this so all info you can add will help 🙂

It should look something like this

com.apple.driver.AppleIntelLpssI2C                (3.0.60)            
com.apple.driver.AppleIntelLpssDmac               (3.0.60)            
com.apple.driver.AppleIntelLpssI2CController      (3.0.60)            
com.apple.iokit.IOGraphicsFamily                  (530.68)            
com.apple.driver.AppleIntelPCHPMC                 (2.0.1)             
com.apple.AppleGraphicsDeviceControl              (3.50.15)           
com.apple.driver.AppleIntelCFLGraphicsFramebuffer (12.1.0)            
com.apple.kext.AMDSupport                         (2.1.1)             
com.apple.driver.AppleIntelLpssUARTCommon         (3.0.60)            
com.apple.driver.AppleIntelLpssUARTv1             (3.0.60)            
com.apple.driver.AppleIntelSlowAdaptiveClocking   (4.0.0)             
com.apple.kext.AMD9500Controller                  (2.1.1)             
com.apple.driver.AppleIntelKBLGraphics            (12.1.0)            
com.apple.driver.AppleGraphicsControl             (3.50.15)           
com.apple.driver.AppleGraphicsDevicePolicy        (3.50.15)           
com.apple.kext.AMDRadeonX4000HWServices           (2.1.1)             
com.apple.kext.AMDRadeonX4000                     (2.1.1)             
com.apple.kext.AMDRadeonX4400HWLibs               (1.0)               
com.apple.kext.AMDFramebuffer                     (2.1.1)

Here are my results

com.apple.driver.AppleIntelLpssI2C                (3.0.60)            

com.apple.driver.AppleIntelLpssDmac               (3.0.60)            

com.apple.driver.AppleIntelLpssI2CController      (3.0.60)            

com.apple.iokit.IOGraphicsFamily                  (576.1)             

com.apple.driver.AppleIntelSlowAdaptiveClocking   (4.0.0)             

com.apple.driver.AppleIntelPCHPMC                 (2.0.1)             

com.apple.AppleGraphicsDeviceControl              (5.2.6)             

com.apple.driver.AppleIntelCFLGraphicsFramebuffer (14.0.7)            

com.apple.kext.AMDSupport                         (3.1.0)             

com.apple.driver.AppleIntelLpssUARTCommon         (3.0.60)            

com.apple.driver.AppleIntelLpssUARTv1             (3.0.60)            

com.apple.driver.AppleGraphicsControl             (5.2.6)             

com.apple.kext.AMDRadeonX6000Framebuffer          (3.1.0)             

com.apple.driver.AppleIntelKBLGraphics            (14.0.7)            

com.apple.driver.AppleGraphicsDevicePolicy        (5.2.6)             

com.apple.kext.AMDRadeonServiceManager            (3.1.0)             

com.apple.kext.AMDRadeonX6000HWServices           (3.1.0)             

com.apple.kext.AMDRadeonX6000                     (3.1.0)             

com.apple.kext.AMDRadeonX6200HWLibs               (1.0)  

com.apple.driver.AppleIntelLpssI2C                (3.0.60)            

com.apple.driver.AppleIntelLpssDmac               (3.0.60)            

com.apple.driver.AppleIntelLpssI2CController      (3.0.60)            

com.apple.driver.AppleIntelPCHPMC                 (2.0.1)             

com.apple.iokit.IOGraphicsFamily                  (576.1)             

com.apple.driver.AppleGraphicsControl             (5.2.6)             

com.apple.AppleGraphicsDeviceControl              (5.2.6)             

com.apple.driver.AppleIntelCFLGraphicsFramebuffer (14.0.7)            

com.apple.kext.AMDSupport                         (3.1.0)             

com.apple.driver.AppleIntelLpssUARTCommon         (3.0.60)            

com.apple.driver.AppleIntelLpssUARTv1             (3.0.60)            

com.apple.driver.AppleIntelSlowAdaptiveClocking   (4.0.0)             

com.apple.kext.AMDRadeonX6000Framebuffer          (3.1.0)             

com.apple.driver.AppleIntelKBLGraphics            (14.0.7)            

com.apple.driver.AppleGraphicsDevicePolicy        (5.2.6)             

com.apple.kext.AMDRadeonServiceManager            (3.1.0)             

com.apple.kext.AMDRadeonX6000HWServices           (3.1.0)             

com.apple.kext.AMDRadeonX6000                     (3.1.0)             

com.apple.kext.AMDRadeonX6200HWLibs               (1.0)               

@Bluebellflora  Here is my kextstat output.

clair@Daniels-iMac ~ % kextstat | grep -E -i "(amd|intel|graph)" | awk '{printf "%-50s%-20s\n",$6,$7}'
com.apple.driver.AppleIntelLpssI2C (3.0.60)
com.apple.driver.AppleIntelLpssDmac (3.0.60)
com.apple.driver.AppleIntelLpssI2CController (3.0.60)
com.apple.driver.AppleIntelSlowAdaptiveClocking (4.0.0)
com.apple.driver.AppleIntelPCHPMC (2.0.1)
com.apple.iokit.IOGraphicsFamily (576.1)
com.apple.AppleGraphicsDeviceControl (5.2.6)
com.apple.driver.AppleIntelCFLGraphicsFramebuffer (14.0.7)
com.apple.kext.AMDSupport (3.1.0)
com.apple.driver.AppleIntelLpssUARTCommon (3.0.60)
com.apple.driver.AppleIntelLpssUARTv1 (3.0.60)
com.apple.driver.AppleGraphicsControl (5.2.6)
com.apple.kext.AMDRadeonX6000Framebuffer (3.1.0)
com.apple.driver.AppleIntelKBLGraphics (14.0.7)
com.apple.driver.AppleGraphicsDevicePolicy (5.2.6)
com.apple.kext.AMDRadeonServiceManager (3.1.0)
com.apple.kext.AMDRadeonX6000HWServices (3.1.0)
com.apple.kext.AMDRadeonX6000 (3.1.0)
com.apple.kext.AMDRadeonX6200HWLibs (1.0)

I've also complete the troubleshooting steps listed here. With a fresh game (not restoring any saves or CC) it played OK for a day or so and then went back to crashing.