Forum Discussion

Rising Rookie

3 months ago

Are you encountering any technical difficulties with logging in?

Hello,

Two days ago I paid for Sims 4 accessories and now I cant download it. Do you guys have the same problems? I see that you can play. Bot said that it is EA problems and they are during fixing. Can somebody explain what the hell is happening?

puzzlezaddict
3 months ago
Igerqu1 The EA App is working for me, so it's not down in general. Have you tried unchecking the box to "keep me signed in"? Have you tried a different network? For example, if your computer has wifi, you could set your phone as a mobile hotspot, using data rather than your home network, and connect to that. I'm not saying you need to download your new Sims 4 DLC using phone data, only that it would be helpful to know whether you can sign into the EA App at all.

puzzlezaddict
Hero+
3 months ago
Igerqu1 The EA App is working for me, so it's not down in general. Have you tried unchecking the box to "keep me signed in"? Have you tried a different network? For example, if your computer has wifi, you could set your phone as a mobile hotspot, using data rather than your home network, and connect to that. I'm not saying you need to download your new Sims 4 DLC using phone data, only that it would be helpful to know whether you can sign into the EA App at all.
Igerqu1
Rising Rookie
3 months ago
Can you do something or get my money back EA?
- Igerqu1
  Rising Rookie
  3 months ago
Igerqu1
Rising Rookie
3 months ago
#feedback
- Igerqu1
  Rising Rookie
  3 months ago
  #screenshots
Igerqu1
Rising Rookie
3 months ago
Another problem, bro. Will you help me?
- Igerqu1
  Rising Rookie
  3 months ago
puzzlezaddict
Hero+
3 months ago
Igerqu1 For the slow downloads, try pausing the download and resuming. Wait about a minute before you resume the download.

For the error report, I wouldn't worry about it—these are only useful if you're reporting a known error specificially to EA people AND they ask for an error report.
- Igerqu1
  Rising Rookie
  3 months ago
  I tried it bro. I uninstalled even it many times. Not working.
puzzlezaddict
Hero+
3 months ago
Igerqu1 Try powercycling your router.

If that doesn't help, could you try a different network instead? That's not helpful for a desktop, but you could take a laptop to work/school or a library or coffee shop.