I have cleared my mods file, checked to make sure all game updates are installed (they are) and I know for a fact that I have ample room on my PC to download the extension. I get to the 'preparing' portion of the download tab and then it gives me an error code. I have restarted my PC, retried the whole process of downloading the pack from the start, and have closed and restarted the app (which in itself is buggy as is) multiple times. Starting to regret wasting 40+ dollars on this pack if the downloading of it is this glitchy. I am now extremely worried about the pack itself and if it's even playable if I can ever get it on my PC.

I was able to download the new pack right away. However, the world isn’t loading in my game. This is the first time this has ever happened to me.

My game wont even launch... so I feel you there.

I've been told this is because you have to wait for the release time which is 10AM PDT, thats 6PM for the UK if you're from there!

i preordered the new pack, my code got accepted then nothing happened, i thought i'd be able to dwonload after relase time but i still can't. It looks like i dont own the pack but in my add ons there is the extra pack thah came when you preordered.,i dont know what to do.....relaunching the app is not working

Can't download the new Lovestruck Pack

lext2582
Newcomer
2 months ago
I bought the pack pre-purchased and I didn't get the Herbert Heart Plushy part of the pack. Since the update I haven't been able to get into Creative Sim or even change my Sims in my game. It sucks and its making me not want to play the game. I'm telling all my friends it sucks. Aggravating x2
ac11679
Seasoned Newcomer
2 months ago
I’m having the same issue you’re having. EA needs to fix this problem.
devon1208
Seasoned Newcomer
2 months ago
I can't download the new pack. It gets to 49% and says it needs disk permissions to download (it already has full access) then stops and says something went wrong. I've cleared the cache, restarted, disallowed and reallowed permissions multiple times and nothing.
lavero2476
Newcomer
2 months ago
I bought Lovestruck on Instantgaming, I redeemed the code but the tick to download it doesn’t appear! It remains the tick to buy it…I hope they solve soon.
emilyjbateman
Seasoned Newcomer
2 months ago
i can’t move my sim into the new world and it’s driving me nuts
luvvCT
Rising Novice
2 months ago
I got the Lovestuck Expansion to work but I had to remove several mods. If you play with a lot of mods, I suggest starting w BBB and T.O.O.L like others have mentioned. My personal experience also includes the removal of AllWorldsAreResidential. This issue is likely mods/cc related for most people.
jmejia2215
Newcomer
2 months ago
Im trying to download now and nothing. It lets me hit download and then disappears. Hopefully soon it'll work!
luvvCT
Rising Novice
2 months ago
The new Ciudad Enamorda world doesn't show up in the game. I have waited to create a new game due to the recent corruption of my old saves after the update/patch this past few days. My new save and sim are working, I did notice the zoom in and out function, using my mouse slider specifically, is laggy. I can see the "turn-on/offs" in CAS. However, after I made my sim I can't place them in the Ciudad Enamorda. I cannot see an icon for it in the world's menu. 😒 This is tragic.
wissniakk
Rising Newcomer
2 months ago
i preordered the new pack, my code got accepted then nothing happened, i thought i'd be able to dwonload after relase time but i still can't. It looks like i dont own the pack but in my add ons there is the extra pack thah came when you preordered.,i dont know what to do.....relaunching the app is not working
wordee_lover
Seasoned Newcomer
2 months ago
I was able to download the new pack right away. However, the world isn’t loading in my game. This is the first time this has ever happened to me.
- Simventure77
  Seasoned Newcomer
  2 months ago
  Hi, Im having the same issue. The map is just white and blank. I have all the build buy items but I can't access the new world. Any idea which mods caused this?
- wordee_lover
  Seasoned Newcomer
  2 months ago
  I uninstalled my mods and realized that some of my mods are incompatible. I wish there was a way to find out which mods aren’t compatible with the new updates and to automatically disable them.