jenny15cooo This error has a few different causes which are difficult to distinguish. Since you've already eliminated most of the common ones, I'd suggest doing a clean uninstall and reinstall of Sims 4 and the EA App, using the new admin Windows account. Here's how (in the accepted solution):
[CURRENT ISSUE] Sims 4 DLC shows as installed, won't load in-game | EA Forums - 11831673
You'll need to scroll down a bit, or you can ctrl-F and search for "Clean-uninstalling Sims 4" instead.
Thank you so much! I will try this! Because I already uninstalled and installed the sims 4 on old admin. Hopefully this will help! Thank you so much again!
