I tried to load up the game from both the game itself and from ea app. Both times I got the same error. And the error said that I should download the legacy edition.
I never had this issue. I could play just fine last week! My computers have always been 64 bit.
I tried clearing the cache TWICE, tried repairing the game countless times (it won't repair) and tried reopening the ea app. Nothing works.
The title.
It either stays at 0% or at something else and goes up slowly. There is always a problem. Tried clearing caches and that didn't do anything.
Now the game advised me to use the 32 bit one I NEVER needed the 32 bit one. Never.
@kabelzsofi Are you using Origin or the EA App? If the latter, have you tried using the App Recovery function? It's in the dropdown menu in the upper-left corner, in the Help category.
Please also let me know what antivirus you use.
@kabelzsofi What happens when you try to repair? If you get an error message, please post a screenshot. And what antivirus do you use?
Please also run a dxdiag and attach it to a post.
https://help.ea.com/en/help/pc/how-to-gather-dxdiag-information/
Now I'm redownloading the game and it does exctly what it did when I tried to repair it. It's supposedly finnalizing, but it's stuck on 10%. The downloading rate is 0.00 B/s.
@kabelzsofi Please cancel the download and clear the app's cache again, then restart your computer. Create a new folder directly on the drive where you want Sims 4 installed, for example C:\Games. (This needs to be a completely new folder; don't reuse an existing one.) Try installing Sims 4 into that folder.
Before launching the game, please change these settings in Avast:
https://crinrict.com/blog/2020/10/add-exceptions-to-anti-virus-programs.html#avast
@kabelzsofi Please do these, in order, before trying to play:
If you still can't play, I really do need to see a dxdiag, so please attach one to a reply here. I posted instructions before, but here they are again:
https://help.ea.com/en/help/pc/how-to-gather-dxdiag-information/
