Forum Discussion

Midnightgamer124's avatar
Midnightgamer124
New Rookie
2 months ago

Game not working

ever since i got seasons on Monday 17th of March my game has not been loading into the main menu or even the loading screen. I open my game and then if i try to click it starts to have a blue loading on my cursor and my pc asks to close sims 4 down since the program is not responding. I have no idea if this is a mod issue or my pc but everything was running smoothly before Monday. I have already repaired my game 2 times and now I have no idea what to do 

Here is a dxdiag for someone to check what's going on

 

crashing
downloads
ea app
expansion packs
launching
mods
updates

1 Reply

Sort By
  • puzzlezaddict's avatar
    puzzlezaddict
    Hero+
    29 days ago

    Midnightgamer124  Have you tested without mods or custom content?  The Sims 4 crashes in your dxdiag are pretty generic and could be mod-related.  And mods can break with updates.

    The other obvious issue in your dxdiag is that your C drive is very low on space.  While it's not so low that it's absolutely the issue here, it could be, and 8 GB free isn't enough to allow Windows to install a feature update.  Not to mention, you'll run into trouble soon enough, as the little space gets eaten into even more.  So please try to clear another 15-20 GB if you can, then test the game again.

About The Sims 4 Technical Issues - PC

PC players get help with their technical issues in The Sims 4 here.51,663 PostsLatest Activity: 2 days ago