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Tidus888's avatar
Tidus888
Rising Newcomer
5 days ago

Game pack purchased through EA App not showing in game

I've downloaded the Sims 4 through Steam and have 1 pack already (Poolside - SP44) through a steam code and it works fine. Today, I purchased and redeemed the Lovestruck (EP16) pack through a code through the EA App. I restarted my computer and logged out of the EA app and cleared the EA App cache but when I launch my game, under my pack options it only shows the Pooside pack and shows the Lovestruck is not one I can select to enable. I have the base game only downloaded once via Steam and I believe the new pack I got is downloaded already (I don't see any option under manage in the EA app and it's not in my steam library). I added screenshots of everything I've got so far, hope it helps and someone can figure out why I'm unable to use the pack/items! 

3 Replies

  • EA_Solaire's avatar
    EA_Solaire
    Icon for Community Manager rankCommunity Manager
    4 days ago

    Tidus888​ 

    Thanks, it's possible this code was for the preoder incentive only and not the full DLC- you'll need to reach back out to GTA for a refund or replacement code on this. 

    Please also see the post here for more details on where to safely purchase content. 

  • Tidus888's avatar
    Tidus888
    Rising Newcomer
    4 days ago

    from G2A from a 100% rated seller and it seems like it was accepted no problem in the EA App from what I can see