Game will not launch after downloading.

MehoyMinoy8  Are your Steam and EA accounts properly linked, and to each other?  To check, try to sign into any EA website (this one is fine) using your Steam credentials.  If you land in the correct EA account, great; if anything else happens, let me know.

Aside from that, try running the EA App as an admin: right-click the desktop shortcut and select "Run as administrator."  Make sure the App is fully loaded (and you've signed into the correct account) before trying to launch Sims 4.

And to answer your question, no, the content you own in Steam won't be available with an EA App install.

Hi! Yes they are linked to the same account. When I run as administrator it still says its unavailable. 

And how do I get the steam content to work if possible? since I bought it there. 

MehoyMinoy8  The only way to use Steam-owned content is with a Steam install.

What country are you in?  If you're using a VPN, does it help to disable it?

If that's not relevant, as a test, please create a new admin Windows account and try playing there, still through Steam.  Make the account local, as in, don't link it to your Microsoft account or any email address.  You'll be able to (try to) launch Sims 4 without reinstalling anything.

If that doesn't help either, please post a screenshot of the error you get when you try to launch Sims 4 through Steam, for reference.  Please also let me know whether Sims 1 and 2 work.

Edit:  I've now seen two other threads about this issue, which makes it a pattern.  So please try again to launch Sims 4, then create an EA App error report:

https://help.ea.com/en/help/ea/ea-app/run-ea-error-report/

and post the report ID in a reply here.  I'll pass it along.

I purchased the 25-year anniversary bundle on Steam, giving me access to the Grunge Revival Kit for Sims 4. In the EA store, it shows the Grunge Revival Kit as "accessed through Steam". I installed the Sims 4 on Steam, but when I try to start it, it says "You don't have access - This title may have been downloaded to your device by another user who owns the game. Log in to a different account or restart the app to try again." My EA and Steam accounts are linked, and even after restarting EA and Steam by force closing, I am met with the same error.

I uninstalled the game from Steam and re-installed it through EA - since the install on Steam removed it from EA - but I still don't have access to Grunge Revival Kit.

I was gifted a copy of the SIMS 4 on Steam along with the Sims 1 and 2. I can run 1 and 2 but I cannot run TS4. I synced my Steam and EA accounts, but the EA account has an empty library. Do I have to re download the base game though EA to run it? And will I lose the DLC that came with the Legacy Bundle?

I had The Sims 4 installed via Origin(now EA). It had worked. I bought The Sims and The Sims 2 on Steam, and it automatically installed a second The Sims 4.  Wanting to make things easier, I uninstalled The Sims 4 from the EA app, installed from Steam, and linked both accounts when booting the game. Now I keep getting the error in the picture. How do I fix this? Please note, I have removed all Sims 4 folders from the original install location, changed the EA app install location so it would recognize the Steam install, and still get this.

How do I fix this?

ESimon1189  Can you install Sims 4 through Steam?  If so, can you launch it?  If not, and you get an error, please post a screenshot.  You do need to install the base game through Steam in order to use the packs you own in Steam; the DLC won't download at all if you install the game through the EA App.

Please also let me know what country you're in, and, if you use a VPN, whether it helps to disable it.  You're the second person I've seen with this issue in general, and I'd like to compare notes.

Additionally, try again to launch Sims 4, through Steam, and when it fails, please create an EA App error report, as described here:

https://help.ea.com/en/help/ea/ea-app/run-ea-error-report/

and post the report ID in a reply here.  I'll send it along.

locke_stryfe  You're the third person I've seen with this issue after buying Sims 1 and 2, although the others didn't already own Sims 4.  So I'm trying to gather some info.  Please let me know what country you're in.  If you use a VPN, try disabling it.

Additionally, try again to launch Sims 4, through Steam, and when it fails, please create an EA App error report, as described here:

https://help.ea.com/en/help/ea/ea-app/run-ea-error-report/

Post the report ID in a reply here, and I'll send it on.

Thanks for responding! 

I try to launch it through Steam and it opens the EA App. Here is the error message that I get when I try to run it. 

I'm in the US and don't have a VPN.

Thanks!

97a2205a-531f-41fc-8b5c-4cf47712b80a

This is the Report ID