Game won’t open
When I try to open the game it’s just stuck on the white loading screen forever. I’ve tried uninstalling the game fully. I’ve tried updating my pc. I’ve tried repairing the game. I have no mods and n...
Forum Discussion
HP gaming laptops often show a white screen at startup, and there are a few workarounds for this particular issue:
- HELP! The Sims 4 crashes during launch or in the main menu | EA Forums - 12048779
- Game won’t launch | EA Forums - 4992631
- Managed to fix my problem where it crashes during launch after update | EA Forums - 4998584
- Disable the Intel iGPU
- Put the laptop in night mode
None of these works for everyone, but something almost always does, so keep trying the workarounds until you find one that lets you play.
Additionally, your dxdiag lists a number of crashes of one of the graphics drivers. A dxdiag doesn't give any indication of when these happened, either a time stamp or what else was running at the time, so I can't tell you whether they happened while you were trying to play Sims 4. But if none of the above helps you, the next step would be a clean uninstall and reinstall of the graphics drivers. Here's how:
Use the newest drivers HP provides for your laptop. Go here:
https://support.hp.com/us-en/drivers/laptops
Enter your serial number, choose your OS (just Windows 11 is fine) if prompted, click All Drivers, expand Driver-Graphics, and download the newest Intel and Nvidia drivers by version number. The first number matters most, e.g. 32 is newer than 31; after that, the last four numbers matter.
The proper order of operations is uninstall the Nvidia driver > uninstall the Intel driver > restart > reinstall the Intel driver > restart > reinstall the Nvidia driver > restart, all while your computer is offline.
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