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smaines16's avatar
smaines16
Seasoned Newcomer
1 day ago

Gameplay crashing

I just recently bought a brand-new Microsoft monitor and mini-PC to play sims and it keeps crashing. The mini-PC has 16 GB, and all mods have been removed from the game. I get about 10 minutes of gameplay in, and the computer either turns completely off or closes out of the game. I've looked into previous discussions on here with no luck. I've already tried-clearing cache, repairing the game, uninstalling and reinstalling the game/driver program, system reset of PC, both dx9 and dx11, new save of the game.

2 Replies

  • smaines16's avatar
    smaines16
    Seasoned Newcomer
    11 hours ago

    puzzlezaddict​ I did the clean uninstall and reinstalled the AMD driver from August. It crashed while playing again. Listed below is the new error message.

    Source
    The Sims™ 4

    Summary
    Stopped working

    Date
    ‎2/‎20/‎2026 1:30 AM

    Status
    Report sent

    Description
    Faulting Application Path:    C:\Program Files\EA Games\The Sims 4\Game\Bin\TS4_DX9_x64.exe

    Problem signature
    Problem Event Name:    APPCRASH
    Application Name:    TS4_DX9_x64.exe
    Application Version:    1.121.372.1020
    Application Timestamp:    698f7d86
    Fault Module Name:    TS4_DX9_x64.exe
    Fault Module Version:    1.121.372.1020
    Fault Module Timestamp:    698f7d86
    Exception Code:    c000001d
    Exception Offset:    0000000000e5c2a8
    OS Version:    10.0.26200.2.0.0.256.48
    Locale ID:    1033
    Additional Information 1:    6937
    Additional Information 2:    6937f233820a3aec6b4961e69f87955e
    Additional Information 3:    5be6
    Additional Information 4:    5be6d35aeb5ea4e187b6d104ac86a58b

    Extra information about the problem
    Bucket ID:    c2c55f6d8b495b86f249c50e7ecf54a5 (1317801032030311589)

  • smaines16​  Your dxdiag shows a crash of the graphics driver followed by a BlueScreen, three times in a row.  So the next step here is to do a clean uninstall and reinstall of the driver.  Here's how:

    https://crinrict.com/blog/2019/02/clean-re-install-of-graphics-drivers-with-display-driver-uninstaller-ddu.html

    Rather than using the newest AMD driver, however, try the one from August.  I've seen a few reports that point to a potential issue with the current driver, and the one from August is new enough to be compatible with Sims 4.  You can get it here:

    https://www.amd.com/en/support/downloads/previous-drivers.html/processors/ryzen/ryzen-5000-series/amd-ryzen-7-5700g.html

    If you get another crash while using this driver (and don't let your computer auto-update the driver), please look for new errors in the Reliability Monitor.  Click Windows key-R and enter "perfmon /rel" without quotes, and you'll see a chart of errors and updates with a column for each day.  Today is on the right.

    Look for an error that happened at exactly the time of your most recent Sims 4 crash.  If you find one, double-click it to see more details, then copy that info and paste it into a reply here.  If you don't see a new error, check back in an hour or so—the Reliability Monitor doesn't always update right away.