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wendyenglish97's avatar
wendyenglish97
Seasoned Newcomer
7 days ago

Help! I'm stuck on a Black screen

Hi everyone,

I am having so much fun with this black screen. NOT! 

Firstly, my game was not played with for a few months due to the update and not having time, then finally had to time to do a big update. A bit of back and forth with moving my mods out, repairing, opening the game, closing, then moving the newly updated mods back in. Great! Started working!

But then I was editing my home and my laptop died because of the battery running out. Okay... placed it on charge and Sims 4 screen was frozen in game. So I closed the game, no biggy because I had only just started anyway.. But then when I went to go back into the game, the sims 4 opens but is just black, no loading screen, no nothing😭 

I've moved the mods out, repaired, cleared the caches... and even just waiting out the black screen but nothing😭😭

Does anyone have any tips for me please? I just had a spout of inspiration to play a certain story in the Sims after a long break and now my game breaks😭

Much appreciated for anything.

Wendy💔

4 Replies

  • wendyenglish97​  If you haven't already, please try playing in a clean user folder.  Move the entire Sims 4 folder out of Documents > Electronic Arts and onto your desktop.  When you launch the game, a clean folder will spawn with no content.  (Your saves and other content will be intact in the folder you've moved but temporarily unread by the game.)  Don't add anything to the new folder yet; just start a new save and see how it runs, that is if you can get that far.

    If that doesn't or didn't help, please provide a dxdiag.  Click Windows key-R, enter dxdiag in the run box, wait for the scan to finish, click "Save all information," and save the file to your desktop.  From there, you can attach it to a reply using the paper clip (Attachment) icon included with the other formatting buttons.

  • wendyenglish97's avatar
    wendyenglish97
    Seasoned Newcomer
    6 days ago

    Thank you! And will do. See how it goes tomorrow🥹

  • wendyenglish97​  Most of the errors in your dxdiag are crashes of the graphics driver, or one of them anyway.  Sims 4 should only use the Nvidia GPU and driver, and that driver is from 2021, so the next step is to update it.  But don't install the newest-available driver.  Instead, go here:

    https://www.nvidia.com/en-us/geforce/drivers/

    And download version 576.88, from July 1.  Run the installer as an admin: right-click the download and select "Run as administrator."  Restart your computer after installing and before doing anything else.

    Pleaes also be aware that today's patch broke many mods, so you may need to remove your Mods folder to get the game to work, at least for now.  If you don't, the game may not start or load properly even if the original problem is addressed.

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