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EndlessSims3's avatar
EndlessSims3
New Veteran
21 hours ago

Help My Game!

I paid a lot of money for every pack for The Sims 4, Since updated and installed the new EP it has been not responding when I started the game. 

It is so lagging taking forever for my game to load up to main menu and then after finally starting my game that I can resume my game, but it also will lag more, before that update and installed my new EP Business and Hobbies the game is so lagging unresponsive one time restarted my laptop.

Then kept getting popup stating could not share my lot to gallery said try again later, another popup shows up often in game a small black box with message that I have played too long it disappeared too fast to even take a photos? That has never happened before Business and Hobbies EP and update. What is wrong with my game?

 

2 Replies

  • EndlessSims3  Please try playing in a clean user folder.  Move the entire Sims 4 folder out of Documents > Electronic Arts and onto your desktop.  When you launch the game, a clean folder will spawn with no content.  (Your saves and other content will be intact in the folder you've moved but temporarily unread by the game.)  Don't add anything to the new folder yet; just start a new save and see how it runs.

    If you get another crash, please provide a dxdiag.  Click Windows key-R, enter dxdiag in the run box, wait for the scan to finish, click "Save all information," and save the file to your desktop.  From there, you can attach it to a reply using the paper clip (Attachment) icon included with the other formatting buttons.

  • EndlessSims3's avatar
    EndlessSims3
    New Veteran
    12 hours ago

    I just bought a brand new MSI Laptop and now downloading all my Sims 4 games, so many to download. MSI 13th gen Intel Core i5-13420H 2.10 GHz with Nevidia GeForce RTX 4050 Laptop. And so far downloading is faster ten my Dell laptop, That Laptop I bought back during world shut down and received stimulus money so it been several years ago. It was starting to not be good any more so bought this new one today.

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