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GETxTHExTARDIS1's avatar
GETxTHExTARDIS1
Seasoned Newcomer
6 days ago
Solved

My Expansion, Stuff, and Kits all gone/missing

I recently just got my computer back from my sister‘s ex-boyfriend and because of that I haven’t been able to play the Sims for a while and because origin shutdown I moved over to the EA app today an...
ea app
expansion packs
game packs
kits
missing content
  • puzzlezaddict's avatar
    puzzlezaddict
    4 days ago

    GETxTHExTARDIS1​  If your content isn't showing as owned in the EA App, under Sims 4 > Manage > Manage add-ons, you're probably in the wrong account, whether you think so or not.  To find out, go to ea.com, sign in, open Account Settings > Order History, and look for your purchases.  If they're not there, you're in the wrong account.  Please see the accepted solution of this master thread for more help:

    Sims 4 - Packs missing from EA app | EA Forums - 11808222

    If your packs ARE listed as owned in the EA App, let me know whether they're also listed as installed.

puzzlezaddict's avatar
puzzlezaddict
Hero+
4 days ago

GETxTHExTARDIS1​  If your content isn't showing as owned in the EA App, under Sims 4 > Manage > Manage add-ons, you're probably in the wrong account, whether you think so or not.  To find out, go to ea.com, sign in, open Account Settings > Order History, and look for your purchases.  If they're not there, you're in the wrong account.  Please see the accepted solution of this master thread for more help:

Sims 4 - Packs missing from EA app | EA Forums - 11808222

If your packs ARE listed as owned in the EA App, let me know whether they're also listed as installed.

  • GETxTHExTARDIS1's avatar
    GETxTHExTARDIS1
    Seasoned Newcomer
    4 days ago

    I did figure it out apparently I was in the wrong account and didn’t realize it 

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