beezenees Please do a clean uninstall of Sims 4 and the EA App (but not Steam unless you have zero other Steam games installed), as described here:
📓[GUIDE] [PC] How to Clean-uninstall Sims 4 | EA Forums - 12636503
Then reinstall through Steam and see whether your packs load in-game.
If this doesn't help, please let me know whether you've ever unlinked your Steam and EA accounts or had either one linked with a different account. I'm NOT suggesting you unlink them now (that would likely have some negative consequences), only asking if you have in the past.
