Older packs unavailable in game after bundle purchase

Hey there beezenees​ 

Hate to see you're having so much trouble accessing your content, that's definitely frustrating! This sounds like your old entitlements for The Sims 4 need to be fully removed from your EA account, and newer versions added instead- while this isn't something we can do for you over the forums, live support would be able to take another look with you to grant new versions of your DLC and allow you to play again. 

Please try reaching back out to our live support team again through a brand new help case here- make sure you attach this forum conversation when you reach out so the team has additional information to reference on this issue. If you're still not able to access your packs then, please let me know.