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beezenees's avatar
beezenees
Newcomer
16 hours ago

Older packs unavailable in game after bundle purchase

Platform: PC-Steam

Any mods or cc installed: Yes, but no script mods

Game version: 1.121.372.1020 DX11

 

I purchased the Sims 4 DLC bundle on Steam today, and now every DLC I purchased before today [March 2] is greyed out on the pack selection menu with a "This pack is currently unavailable." It shows that the packs are owned on the Store tab in game, but I am constantly met with a "Restart to Use" prompt. All of my DLC was purchased through Steam, and both the EA app and Steam itself show that the packs are installed and registered to the EA and Steam accounts.

 

 

 

The affected packs are (all purchased through Steam):

 

Seasons (Purchased Jul 30, 2021)

Desert Luxe (Purchased Jul 30, 2021)

Parenthood (Purchased Feb 11, 2022)

Cottage Living (Purchased Feb 11, 2022)

Laundry Day (Purchased Feb 16, 2022)

Island Living (Purchased Feb 16, 2022)

Backyard Stuff (Purchased Feb 16, 2022)

Tiny Living (Purchased Feb 18, 2022)

Get To Work (Purchased Feb 18, 2022)

Bust The Dust (Purchased Feb 18, 2022)

Blooming Rooms (Purchased Feb 18, 2022)

Get Famous (Purchased Apr 10, 2024)

 

I feel like I have tried everything at this point. I restarted my PC, I reinstalled all the DLC packs, I reinstalled the Sims 4, I uninstalled and reinstalled the EA App, I've looked for the CAS Demo (I don't have it), I've deleted the usersettings.ini file, I've manually gone through the files to look for duplicates of the DLCs, I've verified file integrity on Steam, I've contacted both EA Support and Steam Support and the responses from both of them have been "Not our problem, go to the other guy, it's their fault". This is getting to be incredibly frustrating now. 

ea app
expansion packs
game packs
kits
missing content
steam
stuff packs

3 Replies

  • puzzlezaddict's avatar
    puzzlezaddict
    Hero+
    7 hours ago

    beezenees​  Please open the game's install location, here by default:

    C:\Program Files (x86)\Steam\steamapps\common\The Sims 4

    Open the _Installer folder inside, then DLC, and you'll see a folder for each pack.  Inside each folder will be a .log file of some kind; I don't have a Steam install of Sims 4, so I can't tell you exactly what you should see.  But compare the file from an affected pack with the file from a pack that's loading and let me know whether there's any difference.  If you don't want to do it manually, Notepad++ will highlight differences between any two files.  The idea is, I'd like to know if something specific is failing and getting logged.

  • beezenees's avatar
    beezenees
    Newcomer
    10 hours ago

    puzzlezaddict​ Just went through a clean uninstall and reinstall through Steam and the packs have not loaded in, it is the same affected packs as before. This time I did get a pop up about "uninstalled packs" being installed, but there is nothing to suggest that it is actually installing anything. I am prompted with the "Restart to use" pop-up on the affected packs still. 

    I do not believe I have ever unlinked my Steam and EA accounts, no. I have had the same Steam account since 2015, and have used this EA account since I purchased The Sims 4 on Steam. 

  • puzzlezaddict's avatar
    puzzlezaddict
    Hero+
    11 hours ago

    beezenees​  Please do a clean uninstall of Sims 4 and the EA App (but not Steam unless you have zero other Steam games installed), as described here:

    📓[GUIDE] [PC] How to Clean-uninstall Sims 4 | EA Forums - 12636503

    Then reinstall through Steam and see whether your packs load in-game.

    If this doesn't help, please let me know whether you've ever unlinked your Steam and EA accounts or had either one linked with a different account.  I'm NOT suggesting you unlink them now (that would likely have some negative consequences), only asking if you have in the past.

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