Forum Discussion

Rising Newcomer

8 months ago

Pack that won't start even though the game screen says it was purchased.

I installed Sims4 from Steam. I was told that I could use the packs I purchased from EA even if I moved to Steam. As a result, the game screen says I purchased it and that I can use it if I install...

Community Manager

8 months ago

Hey there Bourbon00mol

It sounds like you may have linked the wrong accounts together- this isn't something we can check for you over the forums, but you can contact live support so they can take a look and explore some options with you.

Please submit a request here for more assistance on this.