Pre ordered businesses and Hobbies and now game keeps crashing

Oh also, for a brief moment after it crashed (I couldn't take a screenshot because 1 I don't know how to take a screenshot and 2. It's quiet literally a blink and you will miss it, I had to take a picture with my phone to read what it said) But afterwards, EA app will crash itself and for a brief moment the top will say (some features have been disabled because the EA app launched from another application. 

Idk if that has anything to do with it.