Purchased and downloaded Adventure Awaits, and not working

I purchased Adventure Awaits as a preorder, downloaded it after it came out and now I can't use it. I have restarted computer and game multiple times. It shows the world as not available because I do...

cc or mods removed

downloads

expansion packs

missing content

updates

puzzlezaddict

Hero+

3 months ago

RoxyWhiteFox Please post screenshots showing where the folders are, just for my reference in case I need to make a suggestion dependent on the location.

Please also list the status of your purchase, as shown on ea.com, for example Completed or Processing.