Forum Discussion

Seasoned Newcomer

4 months ago

Receiving "there is a problem with your game's setup" error after latest update

Hello! This is the first time I have received this error and I don't know what to do! I already contacted EA for help, and they redirected me to post about it on the forums. What happens is when I tr...

puzzlezaddict
4 months ago
craftysimss Thanks for the dxdiag, which shows your graphics driver is quite old. Please install the newest driver available from AMD for your GPU. You'll want the Adrenalin (not Pro) driver for Windows 7, which is from 2022 but is still a lot newer than your current one.

https://www.amd.com/en/support/downloads/drivers.html/graphics/radeon-600-500-400/radeon-rx-500-series/radeon-rx-570.html

Run the installer as an admin: right-click the download and select "Run as administrator." Restart your computer after installing and before trying to play.

If this doesn't help, please force the game to launch in DirectX 9 mode. Open the EA App game library, click Sims 4 > Manage > View properties, and add -dx9 as a command line argument.

puzzlezaddict

Hero+

4 months ago

craftysimss Thanks for the dxdiag, which shows your graphics driver is quite old. Please install the newest driver available from AMD for your GPU. You'll want the Adrenalin (not Pro) driver for Windows 7, which is from 2022 but is still a lot newer than your current one.

https://www.amd.com/en/support/downloads/drivers.html/graphics/radeon-600-500-400/radeon-rx-500-series/radeon-rx-570.html

Run the installer as an admin: right-click the download and select "Run as administrator." Restart your computer after installing and before trying to play.

If this doesn't help, please force the game to launch in DirectX 9 mode. Open the EA App game library, click Sims 4 > Manage > View properties, and add -dx9 as a command line argument.

Lhinn79
Seasoned Newcomer
4 months ago
@puzzleaddict Thank you so much for posting this! I was having the exact problem as the OP and also run on Windows 7.
Adding -dx9 as a command line argument worked like a charm. Hugs!
VonAlfalfa
Seasoned Newcomer
3 months ago
It worked for me the -dx9 thing! Thanks a lot puzzleaddict! You are a life saver! :-)
Disonebyone
Seasoned Newcomer
3 months ago
Add -dx9 and I can play. Thank you.
sospecial21
Seasoned Newcomer
3 months ago
I have attached my dx report to this message. I just went to the radeon website for an update to the card. I saw someone else mentioning downgrading to directx 9 from 11, but I am unable to open my game to do that. I get the same error as OP.
DxDiag.txt37 KB
- puzzlezaddict
  Hero+
  3 months ago
  sospecial21 It looks like you already figured it out, but for anyone else looking, you can force DirectX 9 mode within the EA App. Open your game library, click Sims 4 > Manage > View properties, and add -dx9 in the command line box.
  
  Your dxdiag shows you already have the newest-available driver from AMD for your graphics card.
Yuke2001
Seasoned Novice
3 months ago
I had the same problem yesterday when I needed to install The Sims 4, as I needed to redo some of my past projects for better screenshots, on one of my older computers that also runs Windows 7. It has a GTX 560 Ti to be exact. Adding the -dx9 in the command line definitely worked. I find this doesn't make sense that it doesn't work with the DirectX 11 mode, despite Windows 7 having native DirectX 11 support, and the GTX 560 Ti supports DirectX 11 as well. I also don't really see how much of an improvement this DirectX 11 mode in this game is compared to the DirectX 9 mode, as the DirectX 9 mode has pretty much worked flawlessly for me, even on a 2011 graphics card. Nonetheless, I can continue with redoing my past projects, although I hope this Grim Reaper Rewards thing doesn't conflict with it too much (can't opt out of this unfortunately). Wish me luck, I guess...