Re: [RESOLVED] Kits/SP: Kit won't Download/wants to buy again/ Content Gone

yea I own all 3 kits, worked good for days then suddenly Origin says I don't own them now? keeps saying "Items Removed" One or more so on ect I logged off for hour and reload save and BAM! teen in under wear at a night club.. sigh 

Lots of people are experiencing this issue - my entire Twitter timeline is basically people sharing the exact same problem. I’m sure it will be noticed by EA and fixed very soon. Hang in there! ❤️

The same thing happened to me. I logged off yesterday and everything was fine. Now today when I started my game all three of my kits are gone and I had a pop up that mentioned missing items and my sim is missing several outfits and articles of clothing all of which were items from the new athletic wear kit. I went to re-download them but the only option is to buy them again and I’m not doing that. I want what I already paid for, or a refund. I am not happy.

Same here, I just logged on and I am missing all three of my Kits and my kitchen is empty because I used the new kit to design it!

Same thing happened to me. Played three hours ago and all the kits were in my game (bought all three when it came out) but not it only says items deleted and it's like I never bought it.

going on twitter and realized there is several people with the same issue. i'm sure EA will fix this eventually but it shouldn't have happened in the first place. Seems like the only option is waiting it out and not playing those particular save with the kits until it is fixed.

I took my mods folder out, after working all day on a build, and suddenly the kitchen kit I purchased was not in my game and my ENTIRE KITCHEN disappeared!

It wouldn't hurt my feelings if bust the dust disappeared forever......

I paid for and downloaded all 3 kits and I had a game going. I came back today to play some more and came to find out that the kits were removed because they said I didn't own them. I went into my paypal account and found that I was double billed for them and one payment is pending. Not sure how to fix this. I'm not to happy about this.

I purchased them again, so that I could play.  It doesn't seem to have charged my bank yet, and I did get the content back.  Odd thing is it didn't d/l again, as I actually did have the kits installed. Possibly just an issue with the owned / unowned tracking?

This is not resolved and is still and issue

@cmarieduehr 

Have you tried the steps in my post above?

I just bought Dream Home Decorator and Country Kitchen kit yesterday. When I launched Origin this morning it says I have an expansion ready to install. I was able to download Dream Home Decorator just fine, I haven't checked to see if it installed yet as I had to leave for work, and the Country Kitchen kit has a download button but when I click on it, nothing happens, no error or anything. Please help.

@virgoflame2  Try clearing Origin's cache:

https://help.ea.com/en/help/faq/clear-cache-to-fix-problems-with-your-games/

I will try that when I get home. Thank you!