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bananaemilk's avatar
bananaemilk
5 years ago
Solved

[RESOLVED] Kits/SP: Kit won't Download/wants to buy again/ Content Gone

Heya!

Just got off of web chat from EA, their support was awesome however it didn't work. I was wondering whether anybody here (EA official or not) could offer further support

as the webchat function is seemingly on cooldown (?).

The support suggested I:

- Log out

- Check the kit to download

- Clear cache

- Restart computer

I have done all of the above and my main account, which owns Sims 4, is shared (I'm currently on a personal one), I am fully up-to-date with the sims and origin is also fully updated.

My sister is having trouble on her computer with it too, it shows up in-game as owned but we can't download it because on origin it simply shows the price tag

rather than the download button.

I'm unsure what could cause this!! ):

Edit By Crinrict: Adjusted Title

pc
  • EA_Kent's avatar
    EA_Kent
    5 years ago

    Hi everyone!

    The issue with the Kits should be fixed now. If you haven't yet had a chance to check, please see if you can download the Kits you purchased. They should now be available for you. 

    /Kent

209 Replies

  • bananaemilk's avatar
    bananaemilk
    5 years ago

    Only the "Country Kitchen" kit. We bought two of them, Bust the Dust and the one I mentioned before but Bust the Dust one downloaded perfectly fine!

  • bananaemilk's avatar
    bananaemilk
    5 years ago
    @crinrict I feel better knowing that it's not just my origin being mucky then! Thanks, I'll try and download EA Desktop to see if it fixes anything 🙂
  • bananaemilk's avatar
    bananaemilk
    5 years ago
    Mini Update: Downloaded EA Desktop, says I can download the kit there however after I press it, it gives me an error that the action can't be completed.

    Conclusion: it's on EA's side, not mine. 🙂
  • Jaldeer's avatar
    Jaldeer
    Seasoned Vanguard
    5 years ago

    Throwing a me too in here, I purchased all 3 Kits & the Country Kitchen Kit isn't showing I bought it even though I did & it can't be downloaded.  It's in my purchase history & Sims 4 Main Menu under Kits it says I own it.

  • Eliza319's avatar
    Eliza319
    5 years ago

    I bought the country kitchen kit a week ago and saw it in game just fine, I used and loved it, and all the items that I placed a few days ago are still there but now the game AND origin are saying that I never bought it, even though I have receipts for it. I tried restarting my computer, the game, and origin all with no luck. I thought it was just a me problem but apparently others are seeing this too.

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