Heya! Just got off of web chat from EA, their support was awesome however it didn't work. I was wondering whether anybody here (EA official or not) could offer further support as the webchat function is seemingly on cooldown (?). The support suggested I: - Log out - Check the kit to download - Clear cache - Restart computer I have done all of the above and my main account, which owns Sims 4, is shared (I'm currently on a personal one), I am fully up-to-date with the sims and origin is also fully updated. My sister is having trouble on her computer with it too, it shows up in-game as owned but we can't download it because on origin it simply shows the price tag rather than the download button. I'm unsure what could cause this!! ): Edit By Crinrict: Adjusted Title

Hi everyone! The issue with the Kits should be fixed now. If you haven't yet had a chance to check, please see if you can download the Kits you purchased. They should now be available for you. /Kent

[RESOLVED] Kits/SP: Kit won't Download/wants to buy again/ Content Gone

209 Replies

crinrict
Hero+
5 years ago
@bananaemilk all the kits or a specific one ?
bananaemilk
5 years ago
Only the "Country Kitchen" kit. We bought two of them, Bust the Dust and the one I mentioned before but Bust the Dust one downloaded perfectly fine!
crinrict
Hero+
5 years ago
@bananaemilk looks like there's an issue with that kit. I have the same on mine. I was able to download it a few days ago but now it says I have to re-buy it.

Could download https://www.ea.com/ea-desktop-beta and see if it works there ?
bananaemilk
5 years ago
@crinrict I feel better knowing that it's not just my origin being mucky then! Thanks, I'll try and download EA Desktop to see if it fixes anything 🙂
bananaemilk
5 years ago
Mini Update: Downloaded EA Desktop, says I can download the kit there however after I press it, it gives me an error that the action can't be completed.

Conclusion: it's on EA's side, not mine. 🙂
crinrict
Hero+
5 years ago
@bananaemilk Thanks for testing.

Forwarded this to EA
bananaemilk
5 years ago
@crinrict Thank you!
SimQARobo
EA Staff
5 years ago
Hello @bananaemilk

The team is looking into this. Apologies for the inconvenience.
Jaldeer
Seasoned Vanguard
5 years ago
Throwing a me too in here, I purchased all 3 Kits & the Country Kitchen Kit isn't showing I bought it even though I did & it can't be downloaded. It's in my purchase history & Sims 4 Main Menu under Kits it says I own it.
Eliza319
5 years ago
I bought the country kitchen kit a week ago and saw it in game just fine, I used and loved it, and all the items that I placed a few days ago are still there but now the game AND origin are saying that I never bought it, even though I have receipts for it. I tried restarting my computer, the game, and origin all with no luck. I thought it was just a me problem but apparently others are seeing this too.