China2Crazy Does this mean the game does NOT work in a clean user folder? If that does help, then this isn't a system issue. I want to make sure before I send you down a rabbithole of troubleshooting that may not be necessary.
If the clean user folder doesn't or didn't help, please disconnect all sound devices from your computer, just as a test. You can use the monitor's built-in speakers if you want.
If that doesn't help either, please look for new errors in the Reliability Monitor. Hit Windows key-R and enter "perfmon /rel" without quotes, and you'll see a chart of errors and updates with a column for each day. Today is on the right.
Look for an error that happened at exactly the time of your most recent Sims 4 crash. If you find one, double-click it to see more details, then copy that info and paste it into a reply here. If you don't see a new error, check back in an hour or so—the Reliability Monitor doesn't always update right away.
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