Sims 4 - Unable to start Initialization error at startup

Ty for updating man

After hours of chat and doing everything the customer support people told me, the game still encounters the same problem. I give up at the point where they told me to make a new administrator account in windows and install Sims 4 under it. I guess it'll be refund time unless a patch has been released by tonight.

Oh man that sucks, thank you for the heads up, I can stop waiting now knowing that I am just wasting my time. ☹️

I've been doing the same thing, and have a thread on it here too. None of it worked including the admin thing. 

Still having the same issue, oh man.....

Yeah if I can't get it fixed by tonight I think I am going to have to ask for a refund as well. I believe you have 24 hours after you've launched the game (or attempted to launch it?) to get a refund.

Afraid so, jasap. I might not have bothered to ask for it if I had received some kind of official response from EA that they are aware of the problem and are working on resolving it. That is not the case, and considering the game shows in the Origin client as "Last played" whenever I tried to launch it last, well, I'm going to assume that attempting to start it counts as starting it and ask for my money back.

Can you list the step to have a refund,might just do the same thing, paying $70 for this is unacceptable. Thanks man!

Not sure if it will work for you guys but i got it working by going to where sims 4 is installed. C/program files (x86)/ origin games/ the sims 4/_installer/vc/ vc2013/redist and making sure both files were installed and repaired. worth a shot.  

Steps for refund:

Go into origin client click Help

Scroll down to Order History and click that

Click on The Sims 4 + tab and then click on the request refund