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aydiinyilmaz's avatar
aydiinyilmaz
Seasoned Newcomer
2 days ago

Sims 4 at regular intervals fps drop

Hello. I have an Acer Nitro 16 laptop. Actually it's a bit strange but my game freezes regularly. It freezes for one seconds. I installed msi afterburner to check this and saw that my game freezes every 2 minutes, 3 or even 5 minutes. I thought there was a problem with my device and downloaded the game to my old computer but the situation is still the same. I'm leaving the momentary freezes as an additional photo. I tested the game with and without my mods, I even did a clean install but nothing changed. I rarely played without lag but according to what? I don't know. I would be very happy if you could check and get back to me! Leave the game open, stop the time and wait 5 minutes. then check it through afterburner. I need your help.

Note: This is a stutter that doesn't even last 1 second, but it catches my eye.

 

3 Replies

  • aydiinyilmaz  As a test, please try playing with your computer completely offline.  You can login to the EA App and put it in offline mode, then disable wifi and/or disconnect the ethernet cable before pressing Play.  This isn't meant to be a solution but rather a useful diagnostic test.

    If you see the same issue, please provide a dxdiag.  Click Windows key-R, enter dxdiag in the run box, wait for the scan to finish, click "Save all information," and save the file to your desktop.  From there, you can attach it to a reply using the paper clip (Attachment) icon included with the other formatting buttons.

    If the game works while your computer is offline, try playing online but with the EA App in offline mode.  If that works too, keep the App online but disable Sims 4's Online Social Features setting, under Options > Game Options > Other.

  • aydiinyilmaz's avatar
    aydiinyilmaz
    Seasoned Newcomer
    23 hours ago

    Thank you very much for your answer, but the situation is still the same. I turned off all my internet connections. However, a second lag appears every 3-5 minutes. Can anyone test this for me via afterburner? I observe the same thing on both computers at home. Still, I leave a document here. What I've tried: Clean Install. Testing without mods. Testing without internet connection. 

  • aydiinyilmaz  Do you use the same antivirus on the old and new computers?  If so, please try disabling it, temporarily of course, to see whether it helps.  As long as you don't do anything else at the same time, your computer should be safe, and you can still test while offline if you want.

    If that doesn't help, please try playing in a clean boot:

    https://support.microsoft.com/en-us/topic/how-to-perform-a-clean-boot-in-windows-da2f9573-6eec-00ad-2f8a-a97a1807f3dd

    The one service to leave enabled is the EABackgroundService, which the EA App needs in order to run.  Disable the rest as described.

    When you reboot your computer, go through the Task Manager's background processes list shutting down any service that doesn't absolutely need to be running, for example anything from MSI Afterburner to RGB software might still be enabled.  If you accidentally kill a critical process and it doesn't restart on its own, just reboot your computer again.

    Don't open anything other than Sims 4 and the EA App while testing, not even a browser window.

    If this helps, you can selectively reenable services until you find the culprit, then either leave that disabled or (if it belongs to an app you want to keep using) let me know what it is so we can try to fix the underlying issue.

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