So I updated to the latest version of Sims 4, disabled all mods and stuff before doing so. I open the game and cant get past the startup animation then loading for a bit before it closes with no acknowledgement of a crash. I honestly have no clue whats wrong with my game since ive never had an issue like this before but it surely isn’t my cc/mods. I just want to go one day without my game going to complete crap dawg
JyNxYmIsTy Just in case, please remove the entire Mods folder. I've seen reports recently that simply disabling mods and custom content doesn't remove all the effects.
If that doesn't help, provide a dxdiag. Click Windows key-R, enter dxdiag in the run box, wait for the scan to finish, click "Save all information," and save the file to your desktop. From there, you can attach it to a reply using the paper clip (Attachment) icon included with the other formatting buttons.
If I remove the mod folder, how do I put it back? Do I just cnp the mods folder back in and it wont affect it? ;p (I have over 8k mods and cant just put it on my desktop)
And heres the dxdiag:
JyNxYmIsTy You can rename the Mods folder instead of moving it. The game won't read it unless it's called "Mods" with no other characters in the name.
Your C drive is critically low on space, which would need to be addressed even absent any Sims 4 issues. Please try to clear at least another 20 GB, for a total of 25 free, before doing anything else.
The Sims 4 crashes in your dxdiag are too generic to be helpful by themselves, but one of the many causes is bad mods or cc, so it's still best to try playing without your Mods folder. Aside from that, Razer's Game Manager Service is crashing, so please remove it for now. Reinstalling it may fix the issue, but please don't do that until Sims 4 is running properly again.
Thank you for your help! I My C drive is def low on space, I have a drive that I use sims 4 on (which has my mods/game files on it and a lott of space) I will try renaming the mods folder! :o after im done do I just name it back to "Mods" and nothing will be done to my game?
So I tried it with the renamed mods folder as "Not mods1", opened the game and it had the same issue. Loads, then closes with no error message or anything on the loading screen after a minute or two. Any other idea on what to do ? ;(
Ps. I removed RGMS
JyNxYmIsTy Yes, you can rename the folder back to Mods, although you'll need to delete the new Mods folder the game has created. But please don't restore your old Mods folder until the game is running properly again.
Please also clear that space on C, even though Sims 4 is installed elsewhere. Windows needs more space to maneuver, and although 10-15 GB should be sufficient, it's best for the overall health of your system to have more. Not to mention, Windows won't be able to install a feature update with less than ~25 GB free.
If clearing space doesn't help, please look for new errors in the Reliability Monitor. Hit Windows key-R and enter "perfmon /rel" without quotes, and you'll see a chart of errors and updates with a column for each day. Today is on the right.
Look for an error that happened at exactly the time of your most recent Sims 4 crash. If you find one, double-click it to see more details, then copy that info and paste it into a reply here. If you don't see a new error, check back in an hour or so—the Reliability Monitor doesn't always update right away.
Description
Faulting Application Path: C:\Program Files (x86)\Steam\steamapps\common\The Sims 4\Game\Bin\TS4_DX9_x64.exe
Problem signature
Problem Event Name: APPCRASH
Application Name: TS4_DX9_x64.exe
Application Version: 1.113.291.1020
Application Timestamp: 67c616ca
Fault Module Name: TS4_DX9_x64.exe
Fault Module Version: 1.113.291.1020
Fault Module Timestamp: 67c616ca
Exception Code: c0000005
Exception Offset: 00000000003f9ed6
OS Version: 10.0.22631.2.0.0.768.101
Locale ID: 1033
Additional Information 1: 4f36
Additional Information 2: 4f360482f5d38ade26429f71d8e16dfd
Additional Information 3: f2d0
Additional Information 4: f2d0e702c63ca0ee6886c5efcd3df819
Extra information about the problem
Bucket ID: 443ed04d8f43fedac9325a72e8de6f55 (1815613049363394389)
Also: I freed up 54.0 MB of space :3
I'm having the exact same issue! followed these steps with the same problems persisting - my reliability monitor info looks identical to the one provided by OP except for the last section:
OS Version: 10.0.26100.2.0.0.768.101
Locale ID: 2057
Additional Information 1: 4f36
Additional Information 2: 4f360482f5d38ade26429f71d8e16dfd
Additional Information 3: 52b8
Additional Information 4: 52b8fd06f0f6bfed9764345fd0d57b82
I don't think this is a "mods/cc" issue. I don't have ANY of those. Never have and I have the exact same issue.
Just noticed I also have another one from earlier on stating that it was "TS4_DX9_x64.exe" that stopped working rather than "The SimsTM 4". Not sure if that makes a difference but I might as well share that too as I assume the more info you have the better!!:
Description
Faulting application name: TS4_DX9_x64.exe, version: 1.113.291.1020, time stamp: 0x67c616ca
Faulting module name: TS4_DX9_x64.exe, version: 1.113.291.1020, time stamp: 0x67c616ca
Exception code: 0xc0000005
Fault offset: 0x00000000003f9ed6
Faulting process id: 0x2F34
Faulting application start time: 0x1DB8FD9028EAF51
Faulting application path: C:\Program Files (x86)\Steam\steamapps\common\The Sims 4\Game\Bin\TS4_DX9_x64.exe
Faulting module path: C:\Program Files (x86)\Steam\steamapps\common\The Sims 4\Game\Bin\TS4_DX9_x64.exe
Report Id: 3ed83a28-3fa4-4118-acf5-df0970e1140d
Faulting package full name:
Faulting package-relative application ID:
