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KaraKoala-97's avatar
KaraKoala-97
Rising Newcomer
2 days ago

Sims 4 Infinite Loading Screen November 2024

Hi everyone,

I'm running into an issue when I try to load my most recent save in The Sims 4. The game launches fine from the EA app, but when I click the Resume button to go back into my most recently accessed save file/household, I get stuck on an infinite loading screen.

As a troubleshooting step, I moved the Sims 4 folder from my Electronic Arts folder to my desktop and was able to launch a new game successfully. However, I’d really like to get back to my established save, as I've been building and playing in these worlds for generations and have put a lot of work into customizing my Sims and their lots. I also don’t use any CC or mods, so those aren’t causing the issue.

Any advice on how to fix this would be greatly appreciated. Thank you!

crashing
ea app
launching
no cc or mods
updates
  • puzzlezaddict's avatar
    puzzlezaddict
    Hero+
    22 hours ago

    KaraKoala-97  Please move your save, but nothing else yet, to the new Sims 4 folder, and see whether you can load your main household.  If you can't, please try loading a different household instead, an unplayed one that lives in a different world.  You can use Load Game rather than Resume, which will put you in Manage Worlds and allow you to choose any household in any world.  Let me know whether this works.

    Please also open Documents > Electronic Arts > The Sims 4 and delete any lastexception files you find.  If you can't load your main household in the new folder, look for a new LE, and if you find one, open it and delete its first line, then attach it to a reply here using the paper clip (Attachment) icon.

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