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ajcastro's avatar
ajcastro
Newcomer
8 months ago

Sims 4 takes over a half hour to load

I play Sims 4 with no mods. I have several packs and add ons. I have completely removed Sims 4 from the computer and reinstalled it. I've run for updates and used the help I've seen on here, but it still takes a long time to open. Once on, I can play for about 2 hours and then it completely freezes. dx info below

 

   Time of this report: 5/14/2025, 17:10:44
               Machine Id: {06838119-F565-4AAB-B24E-597D37512708}
         Operating System: Windows 11 Home 64-bit (10.0, Build 26100) (26100.ge_release.240331-1435)
                 Language: English (Regional Setting: English)
      System Manufacturer: Micro-Star International Co., Ltd.
             System Model: Katana 15 B12VGK
                     BIOS: E1585IMS.317 (type: UEFI)
                Processor: 12th Gen Intel(R) Core(TM) i7-12650H (16 CPUs), ~2.3GHz
                   Memory: 16384MB RAM
      Available OS Memory: 16088MB RAM
                Page File: 9919MB used, 7576MB available
              Windows Dir: C:\WINDOWS
          DirectX Version: DirectX 12
      DX Setup Parameters: Not found
         User DPI Setting: 120 DPI (125 percent)
       System DPI Setting: 120 DPI (125 percent)
          DWM DPI Scaling: UnKnown
                 Miracast: Available, with HDCP
Microsoft Graphics Hybrid: Supported
 DirectX Database Version: 1.7.0
   Auto Super Res Version: Unknown
       System Mux Support: Mux Support Inactive - Ok
           Mux Target GPU: dGPU
    Mux Incompatible List: 
           DxDiag Version: 10.00.26100.3912 64bit Unicode

1 Reply

  • jpkarlsen's avatar
    jpkarlsen
    Hero (Retired)
    8 months ago

    ajcastro​ 

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