sims 4 won’t load; white screen pops up & game quickly closes
hi! i’ve never really posted here before but i’m encountering an error where my game will not load. once i press play, the game starts itself like it normally would, a white screen pops up for a few seconds and then the game quickly closes itself; in one of the countless times i tried lanching the game, i did get a startup error message, and i will attach a screenshot of it below. i’m very much clueless on what to do, i think it’s safe to say i tried pretty much EVERYTHING i can possibly do on my end, such as:
- re-installing (twice);
- re-installing the ea app (through a different microsoft account as suggested by a forum member & an ea assistant);
- repairing game files through steam (about two or three times);
- repairing the ea app (about three or four times lol);
- clearing my mods/cc file (completely resetting it, since i uninstalled the sims 4 application twice, i even deleted the cc downloads from my computer: a small hint at how desperate i was to find a solution);
- running ts4_x64.exe as administrator;
- checking for updates on steam, ea, intel & windows;
- adding the entire ts4 bin to the firewall exceptions on both microsoft defender and windows firewall, as well as the steam launcher, ea launcher, and ea/steam proxy, and ts4_64/its launcher as well;
- clearing my cache on the ea app;
and probably more 😭 i’m entirely in the dark, as well as not being good with computers/handling files at all. i tried contacting ea support twice and nothing works for me. i have browsed the latest posts and apparently i’m not the only one with this issue. people with similar issues in the past (who have gotten the startup error mentioned before) seem to have fixed it after trying one of the things i listed, which makes me wonder if the issue is with ea itself? PLEASEEE help me figure this out if you can, i am very much open to trying other possible solutions out. (and to questions about the situation, anything that might help)
attached is the error message i got. (i only got it once, though. the other times the game didn’t launch seem like they weren’t even recognized as errors, as it only redirected me to the ea app library after the game closed itself.)
also, if that wasn’t made clear in the other stuff i wrote (as this post might be all over the place, sorry) my game is installed through steam, which doesn’t seem to be the root of the issue, as i checked and have also checked the files/viewed their integrity multiple times, which showed nothing was wrong.
