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Triggerfish52's avatar
Triggerfish52
Rising Novice
2 months ago

Sims game won't open- flashes white and takes me back to EA Home

Hi hi, so I have been having this issue since November 4th, right after the Life and Death update and following patch update with no change. 

I have, uninstalled and reinstalled both sims 4 and EA app, repaired game, moved Sims folder to desktops,  went through this graphics change settings ( Managed to fix my problem where it crashes during launch after update | EA Forums - 4998584 ), ran a dxdig and found nothing out of ordinary. 

Have there been any other solutions? I have put too many hours and money into packs for it to be unplayable now :(

Original 11-4-24 post bellow

Hi I went to play Sims 4 today, and it had me download the latest update. Since I went to open the game and it start to load, then flashes to the white screen and then returns to the EA app homepage like the game hasn't been opened. I am on a PC, no mods, moved my Sims files to my desktop, uninstalled both EA and Sims 4 and reinstalled, have done multiple hard shut-downs and restarts, all to no avail. trying to submit a report directly to EA but can't find a way to do that :(. 

Any advice or is this happening to anyone else post update? Haven't been able to get into my gameplay at all to even see if my packs and game progress are still there. 

  • EA_Cath's avatar
    EA_Cath
    Icon for Community Manager rankCommunity Manager

    Hi Triggerfish52 , I can see you already have an active thread open for this issue. I'll be locking this thread to avoid duplicates, please post any additional details in your existing thread here. Thanks!