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Triggerfish52's avatar
Triggerfish52
Newcomer
5 hours ago

Update 11/ 4/24 - Sims game won't open and returns to EA app Homepage

Hi I went to play Sims 4 today, and it had me download the latest update. Since I went to open the game and it start to load, then flashes to the white screen and then returns to the EA app homepage like the game hasn't been opened. I am on a PC, no mods, moved my Sims files to my desktop, uninstalled both EA and Sims 4 and reinstalled, have done multiple hard shut-downs and restarts, all to no avail. trying to submit a report directly to EA but can't find a way to do that :(. 

Any advice or is this happening to anyone else post update? Haven't been able to get into my gameplay at all to even see if my packs and game progress are still there. 

 

crashing
ea app
launching
no cc or mods
updates
  • Jubilee485's avatar
    Jubilee485
    Newcomer
    3 hours ago

    I'm having a similar issue. Maybe a bit different but maybe this will help?

    My game is not opening and either acts like i never tried to start it or it gives me an error saying it can't find the file. 

    When I try to repair the game, it gets hung up and says that it can't create a folder. this is working for me - 

    • End Task on all EA processes
    • Go to C:\Program Files
    • Right-click on Electronic Arts
    • Click on Properties and go to the Security tab
    • Make it so ALL APPLICATION PACKAGES is set to Allow for both Full control and Modify
    • Click Apply
    • Restart your computer
    • Open EA and Repair the Sims game

    Good luck! I hope they'll release a fix soon that'll clean up some of the issues. Let me know if you find anything else that works 🖖

     

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