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Starrliar's avatar
Starrliar
Seasoned Newcomer
2 months ago
Solved

sims not working after trying everything

i’ve been having issues for the past multiple weeks with the sims. it never launches and i’ve tried everything and have tried soo many times. it seems like it runs in the background as task manager says it’s running, and so does steam and EA. i can’t bring it to the front, i’ve repaired multiple times, removed all mods, checked if there were any ID conflicts or if anything was corrupted, i’ve installed and uninstalled multiple times, aswell as deleting it from steam and only using it through EA and it still won’t run, and within these past two weeks it’s only ran maybe three times max. i’m not running it as admin and have checked my drivers and updated everything.

 

if anyone knows what i can do that would be such a big help, im at a complete loss

  • Starrliar​  That means the problem is something in the old folder.  If you have any custom content left over, or you want to reintroduce mods, test those files first in the new folder, and remove anything that makes the game stop working again.

    After that, you can copy over the contents of the saves and Tray folders, plus Screenshots and Recorded Videos if you care about those.  The rest can be discarded, as the game will regenerate the files where necessary.

3 Replies

  • Starrliar​  If you haven't already, please try playing in a clean user folder.  Move the entire Sims 4 folder out of Documents > Electronic Arts and onto your desktop.  When you launch the game, if it launches, a clean folder will spawn with no content.  (Your saves and other content will be intact in the folder you've moved but temporarily unread by the game.)  Don't add anything to the new folder yet; just start a new save and see how it runs, that is if you can get that far.

    If that doesn't or didn't help, please provide a dxdiag.  Click Windows key-R, enter dxdiag in the run box, wait for the scan to finish, click "Save all information," and save the file to your desktop.  From there, you can attach it to a reply using the paper clip (Attachment) icon included with the other formatting buttons.

  • Starrliar's avatar
    Starrliar
    Seasoned Newcomer
    2 months ago

    i did the folder moved to my desktop and the game runs smoothly so far, what should i do now?

  • Starrliar​  That means the problem is something in the old folder.  If you have any custom content left over, or you want to reintroduce mods, test those files first in the new folder, and remove anything that makes the game stop working again.

    After that, you can copy over the contents of the saves and Tray folders, plus Screenshots and Recorded Videos if you care about those.  The rest can be discarded, as the game will regenerate the files where necessary.

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