Re: Fairy Garden EA app Error - "Game Ownership Disabled or Deleted"

I have this exact issue too and wanted to add that i tried to repair the game and found that even though it shows all signs that i have bought the expansion and the digital content that comes with it, my EA app is telling me there's an issue because "i don't own the digital content pack".... even though i do. Perhaps you have this issue too? 
Hope we both get answers. 

same issue

Same here. I've tried submitting tickets but nothing. From what I've read so far, they're still collecting evidence its happening and there's nothing we can do. It's so frustrating. Makes me want to just request a refund and be done. 

I have the same exact issue while trying to repair my game, I've even tried EA app recovery to see if that worked but it hasn't. I wonder what is going on and whether it will be sorted out in a quick manner 😅

Same. I tried repairing the game because I had TWO versions of the new fairy world installed in game, instead it's telling me I don't own the pack at all. Clearing the cache did nothing.

Same issue here, when repairing the game.

same

Im having the same issues… it was working fine up until a couple of hours ago. I turned it off and when i came back to it, it loads up the main menu fine but when i click on my family it is just stuck in the loading screen and just spinning and spinning. i tried to repair the game and i got the same issue saying i dont own the pack.. they really need to fix this quickly and if anyone has any ideas i would also appreciate the help 😊

same issue here

I'm having a similar issue. It lets me play but my sim doesn't do things I asking, like reading a book it just stands there with book and never reads or i ask to study on laptop and it never does it just stands there with action symbol sitting there. I tried to repair game also like forms suggested but when it gets through everything and gets to new enchanted by nature pack it says it cannot repair it because I don't own it. But i Definitely do. Super frustrating as I cant do any of the tasks to advance my career or fairy quests because it wont do those things.

Same thing happened to me i load the game i have the world but no fairy wings in edit mode

I'm having the same problem.  I could not complete the comfort of nature quest and tried to repair the game and it is telling me that I do not own the digital content pack.

Same issue....

Same here. I just recently bought the new pack Enchanted By Nature and after creating a sim with all the content from the new pack I tried to move to the new world but then the screen goes white. I have tried to repair the game 5 times and and when doing so a message pops up saying that i do not have the new expansion pack but when I go to add ons in my library it says  that I do. It has been 2 days now since I bought the game and have tried play with it but there is still no luck. 😡🤯

Same issue here... created a Case for it and I received an email with some (unhelpful) resources and it won't let me resume the case and says it's going to autoclose. So, that's great. 

Same problem.. I just purchased this new EP 'Enchanted by Nature' yesterday on July 13th, 2025. After checking my internet banking, I found out that they have already taken my money. I received an order confirmation. I examined my order history and found that the status was completed too. The expansion pack is already installed on my add-on, but when I tried to play, it showed a blank white screen. I don't know what I should do.

Having the same issue! Has anyone found a solution?

Hello Everyone... To Those that still have the issue of white blank screen or Game ownership... PLEASE REMOVE your T.O.O.L MOD.. mine is working now... I'm able to open Innisgreen World (From Enchanted By Nature). 

thank you!! i was so upset that i just convinced myself to get the pack for it not to run but this worked for me!!!!

Having the same issue as everyone else but I have never had the T.O.O.L Mod.