Can't download The Sims Mobile on Motorola Moto Maxx

Hi @high5thai!

Please, keep in mind the game is currently available only in select territories during soft launch. Could you tell us which country are you trying to download the game from?

Glad to see you are interested in the game! 🙂

-Mai

Hi! Thanks for your attention! I'm on Brazil, it's already available in here... Any other idea about what could be the problem?

I don't know if this information helps, but I've seen another brazilian gamer with the same problem at Answer HQ Portuguese, and his device was also by Motorola, although it's not a Moto Maxx - it's a Moto X Play. Maybe the problem is related to Motorola devices?

Hi @high5thai,

Thanks for sharing with us all that information. Unfortunately, your device would need more RAM memory to be able to download the game, and that's the reason you are getting the message. This is a soft launch so this could change in the future, and I will make sure to let you know if that happens.

Sorry for the inconvenience! ☹️

-Mai

Hi @high5thai,

I would recommend trying to download the game again in a few days 😉

-Mai

Hi, thanks for your attention! Could you tell me which is the minimum RAM memory requisited today? My Moto Maxx's got 3GB RAM.

Hi @high5thai,

When did you try to download the game? Today?

-Mai

Yes, I tried yesterday and then again today, still saying it's not compatible, look:

Hi again @high5thai,

Could you try to download the app one more time through your phone today?

If still not compatible, which country do you have set in your Google Play account?

Thanks,

-Mai

No worries, @high5thai, and sorry for the inconvenience. Also, thanks for confirming you are using a Brazilian account. ☹️

Do you have any other Google accounts in your device you could use to try to download the game? That would help us determine if this is something related to your account or the device itself.

The game doesn't appear in Google Play when you search for it from your device, right?

Thanks,

Mai