Forum Discussion

Rising Newcomer

25 days ago

Solved

Critical Cross-Progression Issue: Total loss of progress upon Steam migration

Hello EA Support Team,

I am experiencing a critical issue with the Cross-Progression system in Apex Legends. I recently linked my Steam account to my EA account, but upon launching the game via Steam, my profile appears as level 1. I have lost all my historical progress, stats, cosmetics, and heirlooms. (I used to be level 98 and had money on the account).
Both accounts are correctly linked, as evidenced by the attached screenshot. Here are my exact account details so you can trace my original data:

Main EA ID (where the original progress is stored): Remisito

EA Account Email: [edit: email address removed]

Linked Steam Account Name: Guayo

Steam64 ID: 76561198942278642

Original Platform previously used: Origin - EA

I am aware that Apex Legends progress is strictly tied to the EA account. It appears the system mistakenly generated a brand-new profile instead of fetching the existing data from my Remisito account.
I kindly request your assistance to force the correct synchronization of my original data over to Steam, or to restore my account to its proper state.

I look forward to your prompt resolution.

EA_mplsnow
24 days ago
Hey Remisito,

Thanks for taking the time to explain the situation.

Just to confirm, prior to the lost progress, were you playing using the same Steam account that is now linked to your current EA account, or another? If you've been playing with this Steam account, which was recently linked, then there's likely a second EA account out there with your progress stored on it that's since been disconnected.

If not, it might be worth connecting with our live support team to have them take a look at the account with you, as we can't discuss account information here on the forums.

Let us know, thanks!

4 Replies

EA_mplsnow
Community Manager
24 days ago
Hey Remisito,

Thanks for taking the time to explain the situation.

Just to confirm, prior to the lost progress, were you playing using the same Steam account that is now linked to your current EA account, or another? If you've been playing with this Steam account, which was recently linked, then there's likely a second EA account out there with your progress stored on it that's since been disconnected.

If not, it might be worth connecting with our live support team to have them take a look at the account with you, as we can't discuss account information here on the forums.

Let us know, thanks!
Guayo2105
Rising Newcomer
23 days ago
Hi EA_mplsnow,

You hit the nail on the head, and I appreciate the prompt response.

After digging through my old emails, you are exactly right: I found the original welcome email from 2020 for my actual legacy EA account where my Level 98 progress and purchases actually live.

However, I made a critical error trying to fix this myself today. While trying to link my Steam account to that correct legacy account, I got confused with my credentials and accidentally linked it to a third, empty EA account I made recently.

Because of this mistake, my Steam account is now locked to that wrong account with a 6-month unlinking cooldown (until December 25, 2026), preventing me from connecting it to my true legacy account.

I have all the email receipts, account IDs, and screenshots ready to prove ownership of all accounts involved. Since you mentioned I need to connect with the live support team to handle account information securely, could you advise on the exact path or category I should select on the EA Help portal to request a Live Chat? I need to ask for a manual override for this 6-month cooldown.

Thanks again for pointing me in the right direction!
EA_mplsnow
Community Manager
23 days ago
Guayo2105 Happy to help, and I'm glad to hear that you were able to locate and log in to that legacy account!

In this case, you'll want to select "Link my EA account" as the help topic. Once you fill in that form and click 'Submit,' you'll be redirected to a page with additional help options. The button to chat with an advisor will be near the bottom of that page.

Just a quick heads-up: it might take a few conversations to see whether overriding the cooldown is possible, as it isn't something an advisor is guaranteed to provide. That said, feel free to include a link to this thread when you connect with an advisor so they have more context on the accidental nature of things. Thanks!
Midnight9746
Hero+
23 days ago
Guayo2105 wrote:
I need to ask for a manual override for this 6-month cooldown.

Guayo2105 I wish you luck with recovering your Apex progress!