Forum Discussion

Rising Newcomer

1 month ago

Solved

Wrongful ban, and can’t even appeal

As you can see, it says that I’m not banned, and once I get in game it says my account is banned (almost 2 years and no justification), and now I can’t even appeal since it shows on the site nothing. Talked to support 3 times already and said I was getting it fixed and still nothing. This company keeps getting better and better.

anticheat

launching

missing content

EA_Salmon
1 month ago
Hi JA11ty,

Sorry to hear you’ve been dealing with that.

Unfortunately, we’re not able to review or investigate account bans from the forums. If the action still isn’t showing in your Penalty History, the best next step would be to use this webform instead and include as much detail as possible about the in-game ban message and the support contacts you’ve already had.

You may also find these pages helpful:
EA Account help for locked, banned, or suspended accounts
EA Account Help Hub

Sorry again you’re in this position, and I hope you’re able to get a clearer answer on it soon.

3 Replies

EA_Salmon
Community Manager
1 month ago
Hi JA11ty,

Sorry to hear you’ve been dealing with that.

Unfortunately, we’re not able to review or investigate account bans from the forums. If the action still isn’t showing in your Penalty History, the best next step would be to use this webform instead and include as much detail as possible about the in-game ban message and the support contacts you’ve already had.

You may also find these pages helpful:
EA Account help for locked, banned, or suspended accounts
EA Account Help Hub

Sorry again you’re in this position, and I hope you’re able to get a clearer answer on it soon.
JA11ty
Rising Newcomer
1 month ago
HiEA_Salmon,
the problem is that I did that already 3 times. Talked to live support 2 times and nothing changed. I have this account since 2010 I believe and this how the company treats their users. That’s why I don’t play games that ea makes anymore and don’t think it will change.
EA_Salmon
Community Manager
1 month ago
Sorry to hear about what you’ve been going through. Have you tried submitting an appeal through the webform? I can feel that you still care a lot about the game, which is why you came to the forum looking for help. While we’re not able to handle account-related issues through the forum, if there’s any other way I can help, please let me know.