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Why I get banned and why there is no way to contact to a real persom?
First and the most important thing, I do not and I never cheat. And the thing turns really strange since there is no penalty-history in my account so I really don't know what is going on. I can't play Apex anymore? During the period when the ban was in effect, I did not use the account myself. At the time, someone who have my steam account and till now I dont know who he is( I shared it with my family and friends), who logged in and played the game on his own computer. He only played the game normally and did not intentionally use cheats, scripts, or other prohibited tools. I was not present at the time, so I do not know exactly what happened, nor do I understand why the account was banned. I live in NJ and he live in Wisconsin, there is no way one same person can teleport between these to states and play apex on different computer in one mint. I respectfully request that your team re-examine the account’s login history, device information, match data, and the basis for the penalty, and inform me of the specific timing and reason for the ban. If a manual review confirms that this was a false positive or triggered by unintentional factors such as an abnormal device environment, I hope your team will consider lifting the ban. I am willing to provide any necessary account information or other evidence, and I will immediately change my password and enable two-factor authentication. I will not allow anyone else to use this account in the future. Attached is a screenshot of the suspension notice I saw when logging into the game. Thank you for taking the time to review my appeal, and I look forward to your response.Solved46Views0likes5CommentsBugged Ban Appeal Interface / False Positive Software Flag
I am writing here because the official EA Help appeal portal is failing to generate confirmation emails or process my support tickets, leaving me with no way to contact the ToS team.I have a 10-year-old EA account linked to my Steam profile. Immediately following the latest game update, I played exactly four normal casual Trios games with a friend before my account was hit with a permanent "Gameplay Enhancement" ban.I do not use hardware scripts, strike packs, or cheat software. Upon auditing my PC directories, I discovered a forgotten, completely inactive installation of AutoHotkey (AHK) that I used years ago for Roblox. It does not launch on Windows startup and was not running or interacting with Apex Legends, but it appears the latest game client patch scanned the directory and triggered a false-positive automated ban.I have since completely purged and deleted all AHK files from my hard drive. Because the EA Help ticket portal is glitched and refusing to generate an appeal case for me, could a Community Manager please look into my account status and manually escalate this software conflict case directly to a human agent on the Terms of Service team?Thank you for your time.Solved14Views0likes1CommentBanned
My Ea account was previously hacked on 10th July and Even my email address was changed as well. I recover my account on 20th July and change password and changed email and recovered my account. But the I show I was banned on Apex Legends due to gameplay enhancement. I appealed my case and it's been two weeks and getting no responses. My case number is #250987625 [CM edit - removed attachment including email address for account security]Solved40Views0likes1Commenti want play apex
I am writing this sincere letter to formally appeal the ban applied to my Apex account, hoping you can conduct a thorough re-review of my account. I have purchased and experienced almost all the Apex series. I have never used any cheating software. Unexpectedly, my account was suddenly banned when I played Apex during my winter vacatio. The system marked my violation as COMPETITIVE_ADVANTAGE, but I solemnly declare my absolute innocence. My lifetime KD is just 0.5, a completely ordinary stat for regular players. Apex was a birthday present from my classmate. As a boarding school student with heavy coursework and strict rules, I only play this game after dormitory checks. It is my only leisure and holds many precious memories. I had originally planned to purchase the apex pass, but facing such an unfair punishment, I couldn't be in the mood. I believe that this ban is a system misjudgment. I earnestly beg your TOS team to recheck my account.Solvedshroudmw6 days agoNewcomer30Views0likes2Comments
Perma Ban / hacked account
Dude this is really pissing me off because i’ve made appeals since june 9th the day my account got hacked and ive gotten nothing back from them. This really frustrates me because I clearly play on PS5 or playstation in that matter, i’ve never put my account on any pc what so ever and the ban was from “Console : PC” and everything that I have ever done or played on was PS. So i’ve tried multiple times to contact the EA Advisors and have never been able to get in touch with TOS ever. All the links they have tried to send to me don’t work. My account was banned for Gameplay enhancement which absolutely bewildered me because don’t even know how to get hacks on a ps5 without a pc. EVEN THEN i wouldn’t even know. I’ve spent way too much money into this game to get permanently banned , no help , and absolutely no guidance on to help get my account back. You can’t even call the HQ which i had a feeling that wouldn’t work any way but i tried. You have to give an employees number and i was like “ im screwed. “ i wish i could say EA and the TOS was able to help me get my account back but im disappointed to say, ive still have gotten not one single bit of help. So someone tell me what i need to do to get this through to the tos team.SolvedN1tr0us__8436 days agoSeasoned Newcomer31Views0likes2CommentsApex Twin razer melee event
I don’t know how this thing works, but I had 29 out of 35 items needed for this event and now it’s over with the season 30 coming out today. I’m so upset I put over $150 in it and they didn’t get my universal I was wondering will it ever return in? Is there anyway I could buy the rest of the items to get it I am really upset that this has happened. I’ve been playing ever since the game came out. I didn’t know the events go away because this one wasn’t even showing that it was the active event, it was the cyberpunk oneSolved16Views0likes2CommentsMissing my Apex purchase
Yesterday i purchased the premium upgrade battlepass on apex legends and since then havent recieved anything.Solvedbg1rahwslb0g7 days agoRising Newcomer17Views0likes1CommentFalse account ban
Dear EA Support Team, I am appealing the ban on my Apex Legends account . My account was penalized for abnormal activity on [2026.7.26], and I firmly state that I have never used cheats, hacking tools, mods or any third-party prohibited software. Detailed incident timeline and evidence are listed as below: 1. On July 26, 2026, my EA account was accessed repeatedly by unknown IP addresses located in Hong Kong, which is not my regular login region and not operated by me. 2. A malicious account configuration change (accountChangeLog) was executed on July 26, 08:42 UTC without my authorization. The attacker modified account permission parameters, set an invalid long-term expiration date, and left no modification reason, proving my account was hijacked. 3. The abnormal gameplay behavior that triggered the anti-cheat ban was conducted by the hacker who stole my account, not myself. I only log in on my personal fixed PC occasionally, and I have only played the game in domestic internet cafes for legitimate entertainment. I never shared, rented or sold my account to any third party. I have attached the full login IP logs and account change logs as proof of account theft. I fully comply with EA Terms of Service and Apex Legends game rules. If my account gets unbanned, I will immediately reset my account password, enable EA two-factor authentication, block overseas unfamiliar IP segments and strengthen account security to avoid similar incidents again. Please re-review my penalty records, separate my legitimate operations from the hacker’s violation behavior, and lift the ban on my account. Thank you for your time and help. Best regards, Account Owner: sgxr921Solvedsgxr92112 days agoNewcomer74Views0likes4CommentsBan appeal
Hello, so recently I was falsely banned. ( 20/ 06/ 2026) I submitted an appeal as any would to try have this removed. ( 27/ 06/ 2026) my case since then has been closed and the EA TOS team said they were not acting on it as of yet. But I can no longer resubmit an appeal to try again as when I go to my penalty history it all says pending review. If any staff is on here that could help with this issue that would be gratefully appreciated.SolvedSilly-Vilardson13 days agoSeasoned Newcomer70Views0likes5Comments2 players sexually threatened me, and no action has been taken
So last night I was playing Apex and I unfortunately got matched up with 2 guys who on voice-chat were calling me a **bleep** and told me multiple times they were gonna **bleep** me. This all because I typed "are we gonna do something" because they were standing around for multiple minutes. I reported these two players and this morning I got an email from EA saying that no action has been taken.. Edit: The word got censored here but it's the R word when it comes to sexual assault.SolvedMagicalGirl9514 days agoSeasoned Newcomer108Views3likes5CommentsPlease unban me
Hey there it’s been a while. I was a bit toxic at the time of playing this game and I had put in many hours and many dollars into this game. Unfortunately I had been toxic to my teammates and said things I regret. It lead to me getting banned. I am now a reformed man and wanted to see if there’s any chance I could this 1 time get my ban lifted I do not plan to be anything but a desirable teammate I just don’t want all my time and money spent to be for nothing. I’ve never cheated or gone out of my way to make the game an unfun experience for my teammates or people I’m playing against. All I ask for is just 1 simple unban and I will not be a bad sport. sincerely, CaydenSolved35Views0likes1Comment
Stream on Linux
Hi everyone, I have a question about remote game streaming. Is it allowed to use Sunshine and Moonlight to stream Apex Legends from my Windows PC to a Linux device on my local network? I want to make sure this complies with the anti cheat policies before I try it. Has anyone else used this setup successfully? Also, are there any updates on native Apex Legends support for Linux? And why is the game still blocked on Linux in the first place? Thanks for any clarification!SolvedTryzmyyy20 days agoNew Novice49Views0likes4Comments
I Want to Reclaim My Game Account Property – Multiple Unjustified Bans Appeal
Dear EA Support Team, I am writing to you as a long-time Apex Legends player who started back in 2020. With over 1,500 hours of total playtime, I consider myself a dedicated and loyal player. I am appealing for the following four accounts, all of which have been permanently banned: Account 1: my main account, created in 2020 Account 2: my first backup account Account 3: a new account created after the initial bans Account 4: my most recent account The situation began on the night of October 15, 2025, around 11:00 PM. My home computer was having issues, so I went to an internet café to play Apex. While playing the Wildcard mode, my main account (Account 1) was suddenly banned. I was completely stunned. I submitted an appeal, assuming it was just a simple false ban that would be quickly resolved. I then switched to my first backup account (Account 2), which hadn't even unlocked ranked mode yet, and queued for a normal match. I remember very clearly that the map was Kings Canyon. Before the match had even finished, while I was still moving around in-game, I was suddenly banned again. At that point, I couldn't even log into the game anymore. Two accounts banned in a single night, with less than an hour between the two bans — something felt seriously wrong. I began to suspect that the internet café machines might have had cheats installed on them previously, triggering some kind of hardware ID or machine-based ban. Now, some might argue, "Of course you'd get banned for playing at an internet café — you deserve it." But then let me ask: on those exact same machines, after my accounts were banned, my friend played seven or eight separate sessions and was never banned. How can that be explained? Is this an issue with the internet café, or is there a flaw in EA's anti-cheat system's judgment? I submitted at least 10 appeals across both accounts. I tried every method I could find — contacting customer support directly, writing detailed appeal letters in English, and using every approach shared online. Not a single appeal was successful. I felt completely defeated. So I decided to start fresh with a brand-new account (Account 3), working my way up from level one and completing all the new player missions. However, on March 12, 2026, at 8:30 PM, this new account was banned yet again — same internet café, different machine. I had just spent over 60 RMB on the battle pass, excited to try out the newly released Gundam Wildcard mode. I played fewer than three matches before my account was banned once more. At that moment, I couldn't help but ask: is it simply impossible to play Apex Legends at an internet café? Is your game so uniquely fragile that it can only be played on a personal computer at home? I was furious. But I had already made plans with two friends to play ranked together — was I supposed to leave before we even started? So I borrowed a friend's account, switched machines, and this time deliberately avoided Wildcard mode, playing only ranked. For nearly four months, I played on that borrowed account at the same internet café. On several occasions, I even went back to the exact same machines where my accounts had been banned and logged dozens of hours — strictly playing ranked. Not once was that account banned. That was when I realized: if I avoid Wildcard mode and only play ranked at an internet café, no ban occurs. So I have to ask, EA: isn't it enough that your game struggles with server issues and receives criticism for its character designs? Must you also prevent players from enjoying Wildcard mode at internet cafés? Can your anti-cheat and ban review systems please be improved? But it doesn't end there. On July 16, 2026, at 9:40 PM, my most recent account (Account 4) was banned yet again. This account was created on July 7, 2026 — barely 7 days old, with less than 12 hours of playtime. The reason, I believe, is straightforward: upon my first login, I mistakenly used a VPN instead of a gaming accelerator. When I noticed severe network instability, I immediately exited the game, disconnected the VPN, restarted my computer, and reconnected using a proper accelerator before logging back in. I only logged in to claim the Cyberpunk crossover event rewards and then immediately logged out without playing any matches. When I tried to play with friends later that evening, I found that the account was already banned. In less than a year, four of my accounts have been permanently banned. I have submitted over 30 appeals, and not a single one has been approved. I had already made up my mind to give up on this game forever. But today, July 18, 2026, I woke up and the more I thought about it, the angrier I became. Why? Because I played at an internet café? Because I played Wildcard mode? Because I accidentally used the wrong network connection? Why did three borrowed accounts, played on the same café machines for months, never get banned? Why is every new account I create banned and every appeal rejected? My main account (Account 1) holds approximately 4,000 RMB worth of purchases, including seven or eight Heirlooms and many high-value skins accumulated over the years. The money and time were my investment. The bans were handed down by you in an instant. I am genuinely outraged, yet every reply I receive remains cold and formulaic: "We have confirmed that your account was involved in cheating." For the first three banned accounts, the ban reason was listed as "Gameplay Enhancement"; for the most recent account, "Gameplay Simulation." Every time I asked customer support to specify exactly why my appeal was denied, no concrete answer was ever given. I was simply told that a "specialized team" handles such cases and that support staff don't have the authority to assist. Isn't this just outright buck-passing? The fact that I created three new accounts and played on a friend's account should be ample proof of my passion for this game. Yet that passion has been met with nothing but merciless permanent bans. I am certain I am not the only player feeling this anger and helplessness. There must be thousands upon thousands of players who have endured similar experiences. My request is simple: please unban all four of my accounts listed above and restore my game property. I swear on my life that I have never once used cheats. I urge you to conduct a thorough and fair review. I am fully willing to cooperate with any investigation required. Thank you for your time and consideration. Sincerely, A Chinese player who loves Apex Legends July 18, 2026Solved66Views0likes4Comments
Racist remarks.
When will EA take reports of racist remarks seriously. I enjoy playing apex legends but I find that I run into racist individuals that have no fear using racist remarks because the report system isn’t enough to penalize them. Almost every other three game I play I run into a person who’s boastfully insulting with confidence. Something needs to be done.SolvedSliceZofpizza-_-28 days agoSeasoned Newcomer47Views0likes3Comments
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