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Why does the EA app display "Games have been removed from your library"?
Hey everyone, Thank you all for expressing your concerns about the "Games have been removed from your library" notification in the EA app (see below). We want to assure you that this feature is often* functioning as intended. Its recent implementation aims to reduce the number of inquiries about missing games or DLCs and provide clarity on why such items have been removed from your library. By clicking on the "VIEW DETAILS" button on the right side of the message, you can see a list of all the games that have been removed and the respective reasons for their removal. *It's important to understand that this scenario can also be triggered by a valid, temporary issue. When or if this happens, we will confirm this in the thread. Please see the 'Resolved TEMPORARY Outages Resulting in the Same Error' section below for further details. These reasons may include, but are not limited to: Expiration of an EA Play membership, Sunset of games due to discontinued online services, Removal of games due to fraudulent activities, And more. Often, the message providing the reason for removal includes a link to an EA Help article explaining the rationale behind it. For sunset games, please see our EA Help article about older EA games that aren't available. For games removed from EA Play, please see The Play List Removals. If you encounter the message "Unlisted reason" when viewing the details, it could be due to various factors, such as: The game no longer being available in EA Play, Sunset of the game, Payment issues, Problems with your Xbox Game Pass Ultimate (XGPU) x EA Play connection (if you use this), Voluntary removal by the account holder or parent, Billing issues, Or self-removal of the game from the account when it was previously claimed via EA Play (a feature previously available in Origin for PC but not in the EA app). We hope this information clears up any confusion you may have. If you're still unsure why certain items were removed from your account, please don't hesitate to contact our Support team via EA Help by following https://help.ea.com/help/faq/using-ea-help. They'll help explain why those items got removed or tackle any other problems you're dealing with. Take care and game on! Resolved TEMPORARY Outages Resulting in the Same Error (Click on "Spoiler" to reveal info)SolvedEA_Leeuw2 years agoCommunity Manager60KViews6likes1334CommentsSlow Download Speeds on EA app
So I downloaded the new EA desktop app when EA Play came to gamepass yesterday and I tried downloading NFS Heat. I was surprised to see the download speed was going from 400kb/s to 900kb/s. I checked on every other launcher like Epic Games, Steam and even on the xbox app/microsoft store and I was getting 6-10mb/s download speeds on those. Any solutions to fix EA's terrible download speeds. I can't find any anywhere because this app is only new.Solved138KViews24likes370CommentsWhy am I getting forced to install EA App?
every time i open origin it softlocks me into a window that suggests to install ea app. now i thought okay its forcing me to install this must be a good reason but no. i log in with the right account, got my games, my mods work and then i find out ea app doesnt allow me to invite friends to my games? and i thought okay, ig i deinstall this garbage and go back to origin, but when i logged myself in it tries to force me again to install the ea app. what kind of idea is it to force the switch when u said just a while ago that origin will still be usable but no u force me to install the app that disallows me from playing w my friends. i`m absolutely fed up with this. (cm edit - removed language)20KViews34likes156CommentsIs there a way to force the EA app open in offline mode?
I have The Sims 4 in my account and my girlfriend play in my account, but i want to play TS4 and other games in the same time that she is playing TS4 in other computer... Theres a way to open the ea app always in offline mode?80KViews11likes92CommentsCan't install EA Desktop App
Hi, Since yesterday I'm trying to install the EA Desktop App. When I click the "Let's go" button on the installer that app closes and nothing happens. I've uninstalled Origin and tried again and have the same problem, also restarting my PC doesn't fix it. I'm running a Windows 10 64bit OS. How can I install the app?Solved167KViews55likes88CommentsGame needs administrator permissions then doesn't open.
I'm trying to play Jade Empire: Special Edition through the EA Desktop and Xbox Game Pass app on PC, but it tells me I need Administrator Permissions to run it. When I try to do it, it loads up System32 and closes.Solved32KViews10likes82CommentsUkrainian region
Ukrainian gamers asked for separation from Russia region for years on. We asked to add Ukrainian language to your app, add ability to choose any language in game, not just Russian, we asked to change payment currency and systems, as Ukraine is still going though Russin bank systems with RUBs! Yet, no changes were made. Now, when the all EA library was moved to new app it is a great opportunity to make so much asked changes! Therefore, we ask you to: ⁃ remove Russian rubles, which have never been in circulation in independent Ukraine, as well as Russian payment services such as YooMoney and QIWI ⁃ Add Ukrainian language to the official EA website, Origin and EA app ⁃ Allow players to change the language of the game to any of the languages available, regardless of the region, as it is now we cannot even play in English! Thousands of Ukrainian players are counting on your support!Pinkguin3 years agoSeasoned Novice4.7KViews118likes76Comments- 326KViews97likes64Comments
How do I play the Sims 4 offline with the EA app?
I have recently installed the EA app, as was recommended. Before with the Origin app I could choose the play offline, but now that is not possible anymore. My internet is currently down. I cannot open the Sims without opening the EA app, and the EA app does not work offline. Is there any way to solve this or to bypass the EA app?89KViews21likes56CommentsXbox Ultimate Game Pass and Ea Play
Hello, With the recent Ea play/ Xbox Pass i havent been able to touch any games from EA play due to an error i keep getting each time i try to download a game from the pass. I've seen a few people had this problem but it was never clear what should be done in order to fix that problem. Here's a screenshot of what's happening and images that show that both my Xbox and EA account are linked. What i've tried : -Disconnecting from Xbox/EA and connecting both in different order -launched EA as an administrator everytime. -Restarted my pc. Uninstalled and cleared registery for a clean install of ea desktop. -Checked the import friend option on EA desktop but i get the error ( We couldn't load your Xbox friends ) -tried to unlink and link by logging in with my EA ID instead of my Email but no options was there for me to log in with my ID so now i can't unlink for 6 months Please help, i've been struggling with this problems for 4 days now and i have seen no solutions whatsoeverSolved12KViews0likes46CommentsWhy doesn't EA Desktop remember my username or password?
When launching EA Desktop, under "Sign in with your EA Account", there is a "Phone or Email" and "Password" box, and a checkbox that says "Keep me signed in". Should this keep my user and pass from the last time I signed in? I find myself having to type my email/password into this screen every few days. No one else uses my PC, and I'm not logging out of anything (other than rebooting). Also the email and password boxes do not have a right click option, which I'm used to doing so I can paste text from my password manager. I have found that CTRL+V still works though. Having it remember my user/pass would be ideal. Having it connect to my password manager (LastPass) like Edge/Chrome would be second best. Having it at least remember my username would be third best (or suggest an email when I start typing). Right click option would be the least helpful since there is a workaround (only slightly aggravating when I forget) Regards, Vince P.S. what the heck why can't I use the letters * those two letters + "MEMBER ME" and it kept wiping it out13KViews10likes37Comments- 4.7KViews1like37Comments
No way to preload Battlefield 2042 on EA app
I can't find a way to preload battlefield 2042 on EA app via Game Pass's EA play.I find the preload button on origin, but it seems that I can only use my ea play(gained from the game pass) on the ea app because origin doesn't recognize my account as having ea play!Solved6.9KViews9likes36CommentsDon't showing Mass Legendary, NFS Heat and GRID Legends on EA App
Claimed gamings from Amazon prime gaming. But don't showing EA AppTR-BatuhanKara4 years agoSeasoned Hotshot2.4KViews4likes32CommentsHow do you create game shortcut on EA Desktop APP?
How do you create a game shortcut on EA Desktop APP? I'm not talking about Origin here either, whenever I install a game on there new application I never see an option to create desktop and start menu shortcuts. If someone can let me know if that even is an option I would be grateful.Solved48KViews13likes32Comments- 31KViews17likes32Comments
EA desktop wont launch some games
I have installed Fifa 21, Battlefield V and Dragon Age:Inquisition. I frequently play on Fifa 21 and get 0 issues with playing it. I also played through all the mass effect games without issue. Have occasionally played Battlefield V before and have just downloaded DA:I. Whenever I now try to load up DA:I or Battlefield V, the loading screen pops up on EA Desktop but then nothing opens. I have EAPlay via GamePass so I try to launch them through that and get an error message saying "An Error of an unresolvable nature has occured" "We've encountered a particulartly stubbon issue, so sit tight while we try to reconnect you. This screen will update automatically" EA Desktop will also show the Temporarily lost connection screen even though the internet connection is fine I noticed it after installing DA so I read up about AVG causing issue and have removed that from my PC. I've tried to put the UAC on the lowest setting, completely disabled Windows Defender and reinstalled the game, reinstalled Visual C++, reinstalled EA Desktop, done a clean boot, cleared the cache. I've been in contact with EA support and they I had some DLL errors that needed fixing and I sorted that too. I tried to run in compatibility mode and window mode but nothing changes. The only thing that does happen is when I try to run as administator it will bring up the message box to say "Your game failed to launch" "An error on our end caused your launch to fail. Try again a little later" I can see in task manager that the game is showing up temporarily and then closes down. Not sure what else I can do2.3KViews2likes30Comments
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