Возникли проблемы с приложением EA Арр? Присоединяйтесь к нам, чтобы сообщать об ошибках и получать помощь с загрузками, DLC, покупками и ошибками входа.2,071 Posts
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з приложения пишет что ошибка","conversation":{"__ref":"Conversation:conversation:11917378"},"id":"message:11917378","revisionNum":1,"uid":11917378,"depth":0,"board":{"__ref":"Forum:board:ea-app-technical-issues-ru"},"author":{"__ref":"User:user:5358426"},"metrics":{"__typename":"MessageMetrics","views":22},"postTime":"2025-02-21T09:14:26.324Z","lastPublishTime":"2025-02-21T09:14:26.324Z","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})":" Что делать ,удалял непомогло 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аккаунт и сменили почту","conversation":{"__ref":"Conversation:conversation:11923638"},"id":"message:11923638","revisionNum":1,"uid":11923638,"depth":0,"board":{"__ref":"Forum:board:ea-app-technical-issues-ru"},"author":{"__ref":"User:user:5362023"},"metrics":{"__typename":"MessageMetrics","views":20},"postTime":"2025-02-23T18:55:12.739Z","lastPublishTime":"2025-02-23T18:55:12.739Z","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})":" Добрый вечер. У меня украли аккаунт и сменили на нем почту, в последствии заблокировали мне аккаунт в игре Apex Legends. Теперь я не могу войти на этот аккаунт, потому что происходит отправка кода подтверждения для входа на почту, которая мне не принадлежит. Каким образом я могу восстановить свой старый аккаунт и подать аппеляцию на разблокировку аккаунта в игре Apex Legends? 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","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})@stringLength":"97","kudosSumWeight":0,"repliesCount":1,"readOnly":false,"tags":{"__typename":"TagConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"timeToRead":0,"images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"videos":{"__typename":"VideoConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"Conversation:conversation:11923256":{"__typename":"Conversation","id":"conversation:11923256","topic":{"__typename":"ForumTopicMessage","uid":11923256},"lastPostingActivityTime":"2025-02-23T19:17:54.484Z","solved":false},"User:user:5361627":{"__typename":"User","uid":5361627,"login":"kisimet52","registrationData":{"__typename":"RegistrationData","status":null},"deleted":false,"rank":null,"avatar":{"__typename":"UserAvatar","url":"https://forums.ea.com/t5/s/tghpe58374/m_assets/avatars/default/avatar-3.svg?time=0"},"id":"user:5361627"},"ForumTopicMessage:message:11923256":{"__typename":"ForumTopicMessage","subject":"Проблема привязки/отвязки","conversation":{"__ref":"Conversation:conversation:11923256"},"id":"message:11923256","revisionNum":1,"uid":11923256,"depth":0,"board":{"__ref":"Forum:board:ea-app-technical-issues-ru"},"author":{"__ref":"User:user:5361627"},"metrics":{"__typename":"MessageMetrics","views":23},"postTime":"2025-02-23T16:03:00.930Z","lastPublishTime":"2025-02-23T16:03:00.930Z","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})":" Не могу привязать учетную запись Xbox к своему акаунту EA. В профиле нет ни одной привязанной записи, то есть кнопки \"link\". но если нажать то не привязывает, и пишет что уже есть привязанный учетные записи. но они были давно отвязаны. 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это вообще нормально?😬 ","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})@stringLength":"171","kudosSumWeight":0,"repliesCount":2,"readOnly":false,"tags":{"__typename":"TagConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"timeToRead":1,"images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"videos":{"__typename":"VideoConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"Conversation:conversation:11922263":{"__typename":"Conversation","id":"conversation:11922263","topic":{"__typename":"ForumTopicMessage","uid":11922263},"lastPostingActivityTime":"2025-02-23T16:31:24.334Z","solved":false},"User:user:5361359":{"__typename":"User","uid":5361359,"login":"2020RenDevali","registrationData":{"__typename":"RegistrationData","status":null},"deleted":false,"rank":null,"avatar":{"__typename":"UserAvatar","url":"https://forums.ea.com/t5/s/tghpe58374/m_assets/avatars/default/avatar-5.svg?time=0"},"id":"user:5361359"},"ForumTopicMessage:message:11922263":{"__typename":"ForumTopicMessage","subject":"Ошибка","conversation":{"__ref":"Conversation:conversation:11922263"},"id":"message:11922263","revisionNum":1,"uid":11922263,"depth":0,"board":{"__ref":"Forum:board:ea-app-technical-issues-ru"},"author":{"__ref":"User:user:5361359"},"metrics":{"__typename":"MessageMetrics","views":31},"postTime":"2025-02-23T08:07:35.280Z","lastPublishTime":"2025-02-23T08:07:35.280Z","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})":" Не могу запустить игру, хотя в Ориджин заходит. Все время выходит ошибка где написано что мой компьютер в автономном режиме и нет интернета, это не так я все проверила. Перепробовала все что можно, но игра не подключается. Что это вообще такое?! Кто сталкивался, промогите!!! ","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})@stringLength":"283","kudosSumWeight":0,"repliesCount":4,"readOnly":false,"tags":{"__typename":"TagConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[{"__typename":"TagEdge","cursor":"MjUuMXwyLjF8b3w1fF9OVl98MQ","node":{"__typename":"Tag","id":"tag:проблема с покупкой","text":"проблема с покупкой","time":"2025-02-01T05:13:27.110Z","lastActivityTime":null,"messagesCount":null,"followersCount":null}}]},"timeToRead":0,"images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"videos":{"__typename":"VideoConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"Conversation:conversation:11913969":{"__typename":"Conversation","id":"conversation:11913969","topic":{"__typename":"ForumTopicMessage","uid":11913969},"lastPostingActivityTime":"2025-02-23T16:22:12.959Z","solved":true},"User:user:5356469":{"__typename":"User","uid":5356469,"login":"qw0003","registrationData":{"__typename":"RegistrationData","status":null},"deleted":false,"rank":null,"avatar":{"__typename":"UserAvatar","url":"https://forums.ea.com/t5/s/tghpe58374/m_assets/avatars/default/avatar-10.svg?time=0"},"id":"user:5356469"},"ForumTopicMessage:message:11913969":{"__typename":"ForumTopicMessage","subject":"Не получается привязать учетную запись Xbox к аккаунту EA","conversation":{"__ref":"Conversation:conversation:11913969"},"id":"message:11913969","revisionNum":1,"uid":11913969,"depth":0,"board":{"__ref":"Forum:board:ea-app-technical-issues-ru"},"author":{"__ref":"User:user:5356469"},"metrics":{"__typename":"MessageMetrics","views":29},"postTime":"2025-02-19T22:51:43.470Z","lastPublishTime":"2025-02-19T22:51:43.470Z","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})":" При попытке привязать учетную запись Xbox к аккаунту EA, пишет, что учетная запись Xbox уже привязана. В настройках привязанной учетной записи нет и я помню, что не делал этого. ","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})@stringLength":"186","kudosSumWeight":0,"repliesCount":3,"readOnly":false,"tags":{"__typename":"TagConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"timeToRead":1,"images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"videos":{"__typename":"VideoConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"Conversation:conversation:11920488":{"__typename":"Conversation","id":"conversation:11920488","topic":{"__typename":"ForumTopicMessage","uid":11920488},"lastPostingActivityTime":"2025-02-23T14:22:58.973Z","solved":false},"User:user:5360090":{"__typename":"User","uid":5360090,"login":"9082237824","registrationData":{"__typename":"RegistrationData","status":null},"deleted":false,"rank":null,"avatar":{"__typename":"UserAvatar","url":"https://forums.ea.com/t5/s/tghpe58374/m_assets/avatars/default/avatar-11.svg?time=0"},"id":"user:5360090"},"ForumTopicMessage:message:11920488":{"__typename":"ForumTopicMessage","subject":"Заблокировали учетную запись просто так","conversation":{"__ref":"Conversation:conversation:11920488"},"id":"message:11920488","revisionNum":1,"uid":11920488,"depth":0,"board":{"__ref":"Forum:board:ea-app-technical-issues-ru"},"author":{"__ref":"User:user:5360090"},"metrics":{"__typename":"MessageMetrics","views":23},"postTime":"2025-02-22T12:59:50.699Z","lastPublishTime":"2025-02-22T12:59:50.699Z","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})":" Заблокировали учетную запись,ничего не нарушал,всегда во все игры играл честно,просто играл 2 дня и все,взяли и заблокировали,написал обращение что бы оспорить блокировку,кто то сталкивался с такой проблемой? ","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})@stringLength":"210","kudosSumWeight":0,"repliesCount":1,"readOnly":false,"tags":{"__typename":"TagConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"timeToRead":1,"images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"videos":{"__typename":"VideoConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"Conversation:conversation:11917759":{"__typename":"Conversation","id":"conversation:11917759","topic":{"__typename":"ForumTopicMessage","uid":11917759},"lastPostingActivityTime":"2025-02-23T12:43:56.020Z","solved":false},"User:user:5358536":{"__typename":"User","uid":5358536,"login":"dagger154","registrationData":{"__typename":"RegistrationData","status":null},"deleted":false,"rank":null,"avatar":{"__typename":"UserAvatar","url":"https://forums.ea.com/t5/s/tghpe58374/m_assets/avatars/default/avatar-7.svg?time=0"},"id":"user:5358536"},"ForumTopicMessage:message:11917759":{"__typename":"ForumTopicMessage","subject":"Помогите вернуть аккаунт","conversation":{"__ref":"Conversation:conversation:11917759"},"id":"message:11917759","revisionNum":1,"uid":11917759,"depth":0,"board":{"__ref":"Forum:board:ea-app-technical-issues-ru"},"author":{"__ref":"User:user:5358536"},"metrics":{"__typename":"MessageMetrics","views":32},"postTime":"2025-02-21T11:30:23.974Z","lastPublishTime":"2025-02-21T11:30:23.974Z","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})":" Я очень давно не играл, лет 8 может больше. У меня был аккаунт в ORIGIN там все мои игры в основном линейка BattleField. За это время почта, которая была у меня, а живу я в Бердске, Новосибирской области, NGS закрыли почтовый сервер. Конечно заранее предупреждали и все такое, я поменял почти везде, кроме аккаунта, новую почту. И вот желание играть возникло, я знаю и логин и пароль, но сервис ругается что устарел пароль или не верный. Я так понял потому что давно не заходил. В службе поддержки меня игнорируют полностью. Хотя я предоставил им инфу со старой почты о покупках игр, скинул свой паспорт (чтобы было понимание что это я покупал игры потому что на карте есть моя фамилия) , логин и пароль. Но моя заявка обычно висит сутки и ее закрывают со статусом ВЫПОЛНЕНО. Подскажите кто может помочь? Куда жаловаться? Спасибо заранее ","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})@stringLength":"839","kudosSumWeight":0,"repliesCount":3,"readOnly":false,"tags":{"__typename":"TagConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[{"__typename":"TagEdge","cursor":"MjUuMXwyLjF8b3w1fF9OVl98MQ","node":{"__typename":"Tag","id":"tag:ошибка","text":"ошибка","time":"2025-01-31T16:28:41.317Z","lastActivityTime":null,"messagesCount":null,"followersCount":null}}]},"timeToRead":1,"images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"videos":{"__typename":"VideoConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"Conversation:conversation:11921074":{"__typename":"Conversation","id":"conversation:11921074","topic":{"__typename":"ForumTopicMessage","uid":11921074},"lastPostingActivityTime":"2025-02-23T05:43:21.723Z","solved":false},"User:user:5360433":{"__typename":"User","uid":5360433,"login":"0ldsmob1le","registrationData":{"__typename":"RegistrationData","status":null},"deleted":false,"rank":null,"avatar":{"__typename":"UserAvatar","url":"https://forums.ea.com/t5/s/tghpe58374/m_assets/avatars/default/avatar-3.svg?time=0"},"id":"user:5360433"},"ForumTopicMessage:message:11921074":{"__typename":"ForumTopicMessage","subject":"Привязка Epic Games","conversation":{"__ref":"Conversation:conversation:11921074"},"id":"message:11921074","revisionNum":1,"uid":11921074,"depth":0,"board":{"__ref":"Forum:board:ea-app-technical-issues-ru"},"author":{"__ref":"User:user:5360433"},"metrics":{"__typename":"MessageMetrics","views":15},"postTime":"2025-02-22T17:23:47.521Z","lastPublishTime":"2025-02-22T17:23:47.521Z","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})":" Хотел установить игру StarWars BattleFront 2 (Через Epic Games), нажимаю на кнопку установки. Через время появляется окно от EA, Что-то пошло не так... (Чтобы привязать вашу учётную запись EA, вернитесь назад и начните с начала). Приложение EA App у меня есть, как и аккаунт. В поддержке Epic Games отправили обратиться к EA. 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Недавно я узнал что к моему аккаунту Steam привязан EA аккаунт с неизвестной мне почтой. Теперь я не могу войти в ЕА буквально никаким образом, хотя со Стима могу продолжать играть как мне удобно всего по одному клику. Система же ЕА требует входа на эту незнакомую почту. Есть 2 варианта, либо мой аккаунт был взломан, либо изначально неправильно зарегистрирован. Тех поддержка отказывается понимать что у меня не может быть доступа к аккаунту ЕА, и тупо просит у меня данные о регистрации этого аккаунта, восстановить взломанный аккаунт я так понимаю уже на уровне нереального, да и правды ради после 7 запросов в поддержку, когда после моей формулировки всей проблемы мне пишут \"Напишите нам свою почту от ЕА аккаунта\" уже и самому кажется что по ошибке зарегистрирован на чужом аккаунте, играть могу свободно, но в сам ЕА аккаунт зайти вообще нет, почта не моя. Даже если уже нереально восстановить аккаунт, как мне его отвязать от steam? В поддержке тоже ничем помочь не могут, говорят что пишите в steam. Пишите в СТИМ когда у вас проблемы с ЕА который ни войти на себя не даёт, ни отвязать аккаунт. Был бы рад любому совету. 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3","conversation":{"__ref":"Conversation:conversation:11919994"},"id":"message:11919994","revisionNum":1,"uid":11919994,"depth":0,"board":{"__ref":"Forum:board:ea-app-technical-issues-ru"},"author":{"__ref":"User:user:5359824"},"metrics":{"__typename":"MessageMetrics","views":13},"postTime":"2025-02-22T08:22:22.992Z","lastPublishTime":"2025-02-22T08:22:22.992Z","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})":" Пропала игра в личном кабинете...была куплена давно максимальное издание! 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После обращения в техническую поддержку (менял емейл) обнаружил, что мой ID изменился. Как и почему, непонятно. Изменилось не само название а написание. Было XOTTA6bI4 , стало xotta6bi4. Для меня важно именно изначальное написание. Изменить сам я его не могу, так как буквы полностью совпадают. Как вернуть изначальное написание? Спасибо. 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