Recent Discussions
[Investigating] Monopoly Sudoku - Unknown Error - Losing Money
Several times a day, I am encountering the following message "Error --separator line-- An unknown error has occurred, please try again." and money that I earned from a game of sudoku, offline rent collections, or rent when I click the Collection bag on the property card is being lost, i.e., it is not being added to my current money total. Losing 200,000+ rent amounts and 1-2M+ sudoku game earnings is getting really frustrating. It is not a problem with computer resources on my end, as Monopoly Sudoku is very CPU, GPU and Memory intensive. I am using a 7 month old Windows 10 Pro PC with 32 GB of RAM, an 8GB top of the line GPU, the fastest speed available at the time of purchase hex core (12 logical processors) CPU and a 1TB Solid State Drive. I am also using a wired connection to my Gigabit Internet service, and Google Chrome is up-to-date. [CM - updated title for better visibility]Merge Academy - Lost Energy when claiming bonuses
For days now I have noticed that I lost my 100 energy when claiming my bonuses. I have managed a work around by playing the game - using my 100 energy first - then when I am at zero claiming my bonuses. That worked until today when I got a phone call in between playing and claiming. I had 9 energy when I claimed and watched them disappear. Serious bug - especially if a challenge is coming next week.Merge Academy
The game is glitching when you try to choose energy or coins for your bi-daily rewwards. Once you choose, it tells you it cannot complete the purchase and to reload. It loops on that after that. There is also something happening with the energy. Several days last week the energy did not refresh and the game could not be played unless I wanted to spend coins to add energy. Please fix.[Resolved] Pogo Daily Sudoku: Days not remaining unlocked
Have been seeing reports within the forums (members helping members forums) regarding previously opened day not remaining unlocked. I was personally able to verify this on another 3 other accounts (none being this Mod_Kalan account, as I don't enter sudoku often here) I have access to. The previous day (April 22) WAS opened, but today was locked upon entering today, April 23.. This was also reported as happening on April 20 as well. Here is a link to posts within the members helping members forums regarding it. https://games-forum.pogo.com/viewtopic.php?f=383&t=222750&p=2164669&sid=9793bc24045ca1e678d6094818e66550#p2164601
Creating a Support Case/Ticket
Use EA Help for help on issues with your EA products or account. You can also check out Answers HQ and follow @EAHelp on Twitter for updates on emerging issues. If you have a problem with your account On the EA Help homepage, select Account support. Choose the option you need help with. If you have a problem with a game or product On the EA Help homepage, type the title of your game or product into the search bar. Select the game or product you need help with from the search results. Select the topic that best describes your issue in the Top topics. If you can't find it there, select See all help topics. If you select See all help topics, you can find your topic quicker by using the categories list. EA games with other support Some of our games have their own support separate from EA Help. Here’s how to get help with those: Broadsword Get help with: Dungeon Keeper Ultima Online Dark Age of Camelot Firemonkeys games Get help from Firemonkeys support or on Answers HQ. Star Wars™: The Old Republic™ See the best way to get help for Star Wars™: The Old Republic™. Contacting us If you need to speak to a member of our team to fix your issue, an option to Email us or Chat with us will be available in the help topic. If you select Email us, you may get a reply from e.ea.com. This is an official email account from us, so make sure you add it to your contact list. That way it won’t end up in your spam/junk folder. If there’s no option to email or chat with us, you may not need to contact us to get the help you need. If your issue is temporary, we’re likely aware of it and working on a fix. If you’re not sure, start here: Check out the Answers HQ forums for tips, workarounds, and solutions from other players. Follow us @EAHelp on Twitter for real-time updates on issues. That’s also where we’ll let you know when we’ve fixed a problem. Read more at https://help.ea.com/en/help/faq/using-ea-help/Troubleshooting HD / HTML5 Games
This walk-through is to help with any of Pogo's wide array of HTML5 / HD games, particularly with the following issues: Is your game failing to load? Is your game lagging or moving slowly? Are there graphical issues in the game? Check the System Recommendations As with every piece of software, there are some minimum recommendations in order to run Pogo games. HTML5 games on Pogo, being a newer technology, has requirements that differ from the older Java and Flash programming. If you are having difficulty loading games or experience slow-down, please check your system's stats to Pogo's recommendations. When checking your system, make sure to check your Operating System, Browser version, and RAM as they can all affect how a game loads or plays. If you are not sure how to check your system RAM, please try the following: Windows 10 Click on the Start icon (or tap the Windows key on your keyboard) Type 'RAM' Select View RAM Info Check the value in Device specifications > Installed RAM MacOS / MacOS X Click the Apple menu Select About This Mac Check the value after Memory Close and Reopen Your Browser If you are having issues with HTML5 games freezing or not loading, close your browser and open it up again and only go to pogo.com. Do not use any other tabs and then try loading the game that way. HTML 5 can take a larger amount of memory to run so please try to load only Pogo and make sure all other programs are closed. Restarting your computer may help with this. Clear your Browser Cache If old data is hanging around and causing issues, clearing your browser cache can help pull the new data for the game again. Note: it can take a bit longer to pull the data after clearing your cache, but once it does, it should be swift. Try Another Browser as a Test To make sure that it is not a browser issue by itself, using another browser can help pinpoint any trouble issues. Please give another one a try to see if things run better for you. As a reminder, the supported browsers are: Windows: Google Chrome, Microsoft Edge, Mozilla Firefox MacOS: Apple Safari, Google Chrome, Mozilla Firefox Android: Google Chrome iOS: Apple Safari Try Toggling Hardware Acceleration We've seen some cases where players are experiencing odd graphical issues and it may be due to having hardware acceleration turned on or off. The behavior of this is entirely dependent on what type of computer you have, as some work better with hardware-based acceleration and some work better without. Toggling your browser's hardware acceleration has different steps depending on the browser. For Chrome Open the menu and select Options Scroll down and click Advanced Under System, uncheck (or check) "Use hardware acceleration when available" For Edge Legacy https://support.microsoft.com/en-us/kb/2528233 For Edge (Chromium) Open the menu and select Settings In the Search at the top left, type 'hardware' Uncheck (or check) "Use hardware acceleration when available" For Firefox Open the menu and select Options In the Search at the top of the Options screen, type "performance" Under the heading Performance, uncheck "Use recommended performance settings" There will be a new section that pops up, uncheck (or check) hardware accelerationDaily Sudoku Themes
Since the end of June, My Theme on my Daily Sudoku has been a solid dark blue. It originally said that the Theme is Spanish Blue Stucco, so I assumed that it was correct. Then after 50 stars it says it is supposed to be A pat of Flamingos, but it never changed, unless Flamingos are now dark blue and blend in with the background. The preview pane says the next one is Red Stucco, but it stills shows the solid dark blue theme. Has something changed? Did I check a box that says do not change theme? Otherwise, I love this site. Chase
