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SherwoodSpirit's avatar
SherwoodSpirit
New Adventurer
6 years ago

Re: ❗️ Sims 4 issues with Mac OS X El Capitan

I'm having the same issue. I've been running my game on Ultra with no lag or problem, until I ran the Nov 2019 update. Now when I start my game, create a sim or add one from my gallery, place them on a lot... the game starts to zoom in on them, then just hangs. The end. I have to do a hard shut down to get out of it, because it takes out my Finder too. It does not create a last crash file. A few times when it was trying to zoom in after I placed my sim, I could see all kinds of graphic glitches around the screen, but they're different every time. Also a couple times in CAS, the sim I created would look mostly black, or white, unless I put my cursor over it, then it appeared normal.
I have been trying everything I've read to do, starting with repairing the game, pulling my Sims 4 folder and creating a new one, to finally deleting my game via Origin, and redownloading it. Before I ran the patch, I pulled my mods and backed up my saves and Tray folders. After all the "fixes" I've tried, I've run a new test save with no mods. Every time, no matter what I've done, the same thing happens. As soon as I place a sim on a lot the game hangs and takes out my computer.

Here are my specs:

iMac (Retina 5K, 27-inch, Late 2015)
OSX El Capitan 10.11.6
Processor: 3.3 GHz Intel Core i5
Memory: 8 GB 1867 MHz DDR3
Graphics: AMD Radeon R9 M395 2048 MB

i don't use antivirus software.
I have all expansions, game packs & stuff packs except:
Discover University, Realm of Magic, Moschino Stuff, Kids Room Stuff, Toddler Stuff.

Here's a picture of a random sim, one of the times I attempted a new save. The middle one was with my cursor over it. The other two happened before and after I had my cursor over the sim.

24 Replies

  • ZerpaSimRoo's avatar
    ZerpaSimRoo
    6 years ago

    Same issue here too. EA help said I needed to update my operating system but I’ve avoided that knowing there are still a host of issues with Mojave and I need my computer for work.

  • Tourin12's avatar
    Tourin12
    6 years ago

     I just went ahead and updated the software on my computer, so hopefully it works! I will let you know if it does. 

  • Tourin12's avatar
    Tourin12
    6 years ago

    Okay, that didn’t work. It has to be fixed on Origin’s side I’m sure. I’m waiting again to chat with someone. Hopefully someone actually talks to me this time. 

  • yuki_mekishiko's avatar
    yuki_mekishiko
    6 years ago

    @SherwoodSpiritI'm having that exact same problem and I have almost the same specs as you. Dunno what to do. My computer crashed so badly it turned off after I tried to load a lot.

  • Tourin12's avatar
    Tourin12
    6 years ago

    I talked with EA tech support finally, he tried to help me troubleshoot, and after everything it turns out that it’s a known issue and we will just have to wait until Origin fixes the problem. 

  • SherwoodSpirit's avatar
    SherwoodSpirit
    New Adventurer
    6 years ago

    @BluebellfloraEl Capitan is still listed as supported in system requirements. It is metal capable and 64 bit. I can not upgrade past El Capitan or I won't be able to use Adobe CS6, which I need. I've spent a considerable amount of time researching this and everything I've read says I should be able to play Sims 4 with my current system. It seems to me EA broke something with the patch. Surely they'll patch again to fix it?

  • MuseByDesign's avatar
    MuseByDesign
    6 years ago
    @Bluebellflora Thank you so much! Updating to High Sierra solved all my issues. I was able to load the game and play it normally, at least for the hour that I spent testing it out to make sure there were no glitches or crashes, of which there were none.

    For those still wondering, El Capitan is about 4 versions back from Catalina, and I actually didn't know I was that far behind in OS updates. My biggest fear was updating to a newer OS because as I said in my other post, I am running OLD adobe creative suite programs and my biggest fear is breaking those because Adobe's monthly subscription plan is out of my budget. But I was able to download a Java plugin that made those work for High Sierra, so I am happy. Thank you!
  • MuseByDesign's avatar
    MuseByDesign
    6 years ago
    @SherwoodSpirit I am running Adobe CS5.5 and I was able to download a Java plugin that allows them to work in High Sierra. CS6 should have a Java plugin available too I would imagine... I backed up my computer first before updating, to be safe, but once I had High Sierra installed, when I opened Illustrator it prompted me to download the plugin and everything was peachy after that.
  • Bluebellflora's avatar
    Bluebellflora
    Hero+
    6 years ago
    @Tourin12

    It means update your Mac from El Capitan to High Sierra. I provided a link in my previous post to the download in the App Store.

    @SherwoodSpirit

    Yes I am aware that it should work however it doesn’t. Updating to HS will fix that for you. Or you can sit and wait for EA to fix it.
  • SherwoodSpirit's avatar
    SherwoodSpirit
    New Adventurer
    6 years ago
    @MuseByDesign It's good to know you're able to run CS5. I've read about the Java plugin, but you're the first person I've heard that verified that it still works. Thanks for your answer. I may try this if EA doesn't release a patch.
  • SherwoodSpirit's avatar
    SherwoodSpirit
    New Adventurer
    6 years ago
    @Bluebellflora Thanks for your answer. If I was going to upgrade, it'd probably be to Mojave. I was aware of the Java plugin MuseByDesign talked about, but all the articles I've read about it are several years old, so I have been hesitant to try it in case it was no longer an option. Looks like it would work though. As an alternative to a straight up upgrade, I'm considering partitioning my current drive (I have over a terrabyte of unused space available) and installing a Mojave partition to test using CS6 on, as well as Sims 4. That way, I'd still have my current partition that I can switch back to for my Adobe apps, if need be. But for now, I'm going to wait a bit to see if EA releases a patch. They've done emergency patches to fix what they broke in the past, so I guess we'll see. Either way, thank you for all you do. 🙂
  • MuseByDesign's avatar
    MuseByDesign
    6 years ago
    @SherwoodSpirit A word of caution that I can't verify however; before, when I was running creative suite on El Capitan, I had issues with crashing when choosing fonts from the dropdown menus and when choosing a save location. I kind of dealt with it, even though it was a pain sometimes, but I don't know if I will have those issues on High Sierra. I didn't use the programs long enough today to test any of those problems, just made a few quick edits to an illustrator design and saved after every other change to be safe. But good news is, it opened and allowed me to use it, so there is no fatal error that makes using it impossible, even if there may be some issues I didn't run into.
  • SherwoodSpirit's avatar
    SherwoodSpirit
    New Adventurer
    6 years ago
    @MuseByDesign Thanks for the heads up. Yeah, I read that there might be a few performance issues but it's encouraging that you can run AI. 🙂
  • MuseByDesign's avatar
    MuseByDesign
    6 years ago
    @yuki_mekishiko That I don't know, sorry. I forget where I read it, but I'm sure if I can get CS5.5 from like 2011/2012 to work, there has to be a solve for yours too. I can do some research
  • yuki_mekishiko's avatar
    yuki_mekishiko
    6 years ago
    @MuseByDesign Thanks! I'll google it a bit, I don't want to get a newer OS and loose my access to photoshop... but maybe I'll wait for maxis to fix the game ☹️
  • MuseByDesign's avatar
    MuseByDesign
    6 years ago
    @yuki_mekishiko You say you are using Photoshop CC 2015... are you paying the monthly subscription to Adobe to use it? if so, I'm reading that Adobe highly suggests updating to CC 2017 before updating to High Sierra... if you've got the CC subscription, shouldn't it be free to update it to 2017? I'm not sure how CC works exactly since my programs are older and I retain the licenses outright... My computer at my job has High Sierra and CC 2017, and it works great. IT actually just installed CC 2020 on my computer today, but there are other plugins I need for my job that only work in 2017, so I haven't played with 2020 yet. As far as I saw, when he updated it from 2017 to 2020 it was free to do so, and now I have 2 InDesign programs on my computer. I thought that was an advantage of Adobe moving to the subscription model, so maybe you can easily update to 2017 (or even 2020?) before updating to High Sierra?
  • SherwoodSpirit's avatar
    SherwoodSpirit
    New Adventurer
    6 years ago
    @yuki_mekishiko I think there's a good chance it might stop your current Photoshop from working if you upgrade your OS. Mac OS & Adobe CC seem to go in lock step with each other. When Adobe releases new versions, it often forces us to have to upgrade our Mac OS at work. Adobe CC 2020 forced us to go from High Sierra to Mojave just recently (Catalina still won't work with our servers). I work for a large graphics/printing company, so when Adobe updates, our clients update, and we have to keep up with them. I'd google to see what OS your Adobe 2015 version will run on before upgrading, to be safe. I'm pretty sure that old Java plugin will NOT work for any version of CC.

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