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kreatora's avatar
kreatora
Hero (Retired)
5 years ago

Re: I updated origin, and it deleted ALL my sims 4 progress!

@heyhiheyfren

Check how many folders The Sims4, have you in the Documents/Electronic Arts folder. If you have more than one folder you need to check in which game folder you have an empty mods folder. - this will be the folder the game is using now.
Delete from this new game folder the following folders: Saves, Tray, and mods.
Then go to the second "The Sims 4" old folder and copy - your "saves " folder.
Paste this folder in a newly created game folder.
Do the same with the Tray and mods folder and TrayDeleteItems file if you have this file in the old folder.
Now start the game and if you recovered your old saves, library, and mods, you can delete this old The Sims4 folder from Documents.

I don't work for EA

6 Replies

  • Thanks for the reply-

    Okay, I'm looking through my finder (MacBook) and I'm seeing 4 Sims4 folders. 3 just say "Sims 4" and one says "Sims 4 Packs". Folder one says "map.crc, OFB ... (random #'s, letters) x 3. Folder two says has everything as normal, all cc etc. Folder 3 says "_installer" and "sims4_moveDLC". Same with the "Sims 4 packs" one.

  • kreatora's avatar
    kreatora
    Hero (Retired)
    5 years ago
    @heyhiheyfren

    You have to look in Documents > Electronic Arts folder :> The Sims 4
    The rest of the folders are installation folders and should not be touched.
    If you don't have two The sims 4 folders in the Electronic Arts folder, only the old one with your saves and CC, it means that the game doesn't read it.
    However, you are on a Mac so it's best for you when the best Mac specialists take care of your problem.

  • Bluebellflora's avatar
    Bluebellflora
    Hero+
    5 years ago

    @heyhiheyfren 

    Open Terminal (Applications > Utilities) and copy and paste the following into the Terminal window then hit Enter/Return:

    find ~ -type d -name "*The Sims 4*" 2>/dev/null

    It will take a little while to return the results. When it's done please copy/paste the results here.