Please can you provide more information about your Mac. Instructions on how to do so and what to provide here - http://answers.ea.com/t5/The-Sims-Mac/READ-FIRST-Sims-4-Mac-Help-Guides-and-Troubleshooting/m-p/4612396/highlight/true#M162
Can you also please attach your Config.log file from your Sims 4 folder here.
cannot find a config.log file
There are a bunch of documents labeled SIMS4.OFR.50.00.0073.mfst, SIMS4.OFR.50.00.0076.mfst and so on as well as items that look like boxes (see attached) in the Sims 4 folder.
I get the error message when I try to open the game, when I hit play on origin it gives me the error message instead of launching the game
Found it, I was looking in the wrong area
Thanks 🙂
This shows that your Intel chip is supported so I would think this is just an erroneous message, something has gone a bit haywire:
=== Graphics device info === Number: 0 Name (driver): Intel HD Graphics 6000 Name (database): Intel (R) Iris Graphics 6000 [Found: 1, Supported: 1] Vendor: Intel Chipset: Vendor: 8086, Device: 1626, Board: 0000011b, Chipset: 0009 Driver: macOS Metal driver, Version: 0.0.0.0
I would run the Origin reset tool - https://help.ea.com/en-gb/help/origin/origin/how-to-reset-origin-on-mac/
Then try loading the game. If it still happens try a super repair - https://answers.ea.com/t5/Technical-Issues-Mac/READ-FIRST-Sims-4-Mac-Help-Guides-and-Troubleshooting/m-p/4612394#M815
