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EA_Mako's avatar
EA_Mako
Icon for Community Manager rankCommunity Manager
2 years ago

Re: Cross progression and new xbox problem

Hey @TotoGigaChad,

Just to clarify, it sounds like you currently have two different EA accounts that look like the following, is that right?

EA account #1: PS4 account, old Xbox account 

EA account #2: New Xbox account

In this situation, you would not be able to unlink the new Xbox account and link it to EA account #1, as it has already had another Xbox account linked. This will not be eligible to have a different Xbox account linked, even if you were to unlink the old one.

For Cross Progression however, this is rolling out in waves so not everyone will see it immediately. If you have old Xbox and PSN accounts on the same EA account, I would avoid moving or unlinking them so you don't lose that progress.

You will see a splash screen similar to the one below confirming your account has been migrated once this takes place.

8 Replies

  • TotoGigaChad's avatar
    TotoGigaChad
    2 years ago

    What if I UNLINK my Playsatation account and link it into the same EA account on my new xbox account ? 

    I already unlink then relink my xbox live account on my old EA account because I tried to connect with my new xbox on my old EA account and it says me about the fact that we can only link with one 
    So i link back my old EA account with my old xbox account 

  • TotoGigaChad's avatar
    TotoGigaChad
    2 years ago

    Is there any way to FUSION 2 EA account into one ? 

    What should I do now ? .. 

    I now have my new account on xbox with my Level 41 account of apex  
    And my level 1 apex account on one other Xbox account.( link to old PS4 account also) 


  • EA_Mako's avatar
    EA_Mako
    Icon for Community Manager rankCommunity Manager
    2 years ago
    Hi @TotoGigaChad,

    There is not a way to transfer any progress between two separate EA accounts, sorry.

    If you unlink your PlayStation account from the old EA account, you will lose that progress and only have access to whatever content you've earned on the new EA/Xbox account.
  • TotoGigaChad's avatar
    TotoGigaChad
    2 years ago

    Okay i have link back my first xbox account one the same EA account as the old PS account 
    So now what should I do ? just wait ? 

  • methodseemor's avatar
    methodseemor
    2 years ago

    i have same problem i tried to link my PSN account to steam account and now my steam account is in apex legends  level 1. I lost all my badges and everything on apex. when i contacted to ea chat they said everything is fine and Cross-proggresion is not enabled yet and i have to wait few hours!

  • evilbeaver83's avatar
    evilbeaver83
    2 years ago

    same here i linked my xbox acct to my steam and ea and not at level 1 with nothing i purchased or badges showing and back to level 1 from 500

  • LeafBlower1062's avatar
    LeafBlower1062
    2 years ago
    @TotoGigaChad I did this as well getting ready for crosss progression and apparently there is no way to recover it. Once you unlink your PS account from an EA and link it to another... you've basically just lost everything on that PS account even if you link it back to original EA account it was with...Im absolutely gutted. I basically wiped my account by trying to make sure I wasnt going to lose anything lol. THanks EA
  • TotoGigaChad's avatar
    TotoGigaChad
    2 years ago

    Hopefully I didn't unlink the Psn account and the EA account with the apex account I want to get. I only did it with the xbox account and I link back the xbox account so I lost the few levels I got on this one but it was like level 3 so don't care . 

    I think it will be ok as my PSN account is stil link to the same EA account since beginning . Now just have to wait I guess ! 

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