False Gameplay Enhancement Ban
I been playing apex from season the end of Season 3, I have nearly 4k hours in the game. I waited to open 500 packs to get my heirloom, I even spend like 20$ to get my last few packs. I never peaked above Diamond 2. I have an electricity problem in my town. I have constant Desync, input delay, FPS loss and my 144hz display feels like 15hz. You can tell me "It's your PC problem". Yeah man bought 4 different PC's and all have the same problem. i9 10900K with 3070 and I'm getting 40 FPS in dropship. People with low end PC kills me every time. I don't give a **bleep** about the game anymore every second I fire a gun I get prediction error pop in. Server delay maybe IDK, changed 4 different ISP's and no change same problem. People who don't have this issues won't care about anything they just ignore us. The whole time I played apex I never used any kind of "gameplay enhancement" they say in my account. Never got hacked or never let anyone use my account. The input delay problem is a big iceberg I don't want to talk about that here. It affects the whole PC, Online and Offline. I totally gave up gaming, I cant even use the PC because of random router resets. Spend more than 4K on this Electricity **bleep**, I done at this point. I used a Lamzu mouse and a Zaopin mouse back an forth when it ran out of battery. I made a OS wipe and downloaded the game in Steam and I got banned. I been applying for appeal for more than an Year now and no reply, rejected! rejected! rejected! the game is no where close to the game it use to be. About Diamond majority of the people are using some kind of cheats or enhancements. I worked in a AAA game company before as support engineer, I signed a NDA so I'm not saying the name of the company. The reason I quit that company is because of things like this. Give the support to a outsourcing company and they don't care. People want to make money and get their lives running but they are not gamers. No one is going to be enthusiasts about clicking tickets, they just want to get rid of the tickets in a given amount of time and get this over with. For being decent in a game gave me a award as cheater. I got my account banned for the first 6 months there was nothing mentioning why I got banned. Its a Perma ban, what did I do? Then it says gameplay enhancement. I don't care if people believe me or not. I just want to say this out, because of the frustration that's been boiling in my head for a long time. I'm 1000% sure its a false ban, I can swear on my Dads grave. Thank you!
Hi cookieezncream,
I’m sorry to hear how frustrating this has been, especially after playing for such a long time and submitting multiple appeals.
Unfortunately, we can’t review the evidence behind an account action, determine whether the “Gameplay enhancement” detection was correct, overturn the ban, or escalate an individual appeal from the forums. Appeals are reviewed by the Terms of Service Team through the official process.
If the option to appeal is still available in your Penalty History, you can submit another appeal and include any new or relevant information you feel may help with the review. Although the emails may use standard wording, appeals are reviewed individually rather than being automatically decided by a bot.
You can check your penalty status and appeal here:
Check and appeal EA Account locks, bans, and suspensions
I understand you mainly wanted to share what you’ve been dealing with. Thanks for taking the time to explain the situation.
